Global Customer Support Specialist (Valencia)

NRF (Nederlandse Radiateuren Fabriek)

Valencia

On-site

EUR 26,000 - 38,000

Full time

4 days ago

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Job summary

NRF (Nederlandse Radiateuren Fabriek) in Valencia, Spain, is seeking a Customer Service Overseas professional to support international customers, coordinate with Sales, Logistics and Finance, and ensure accurate order handling. The role offers a multicultural environment and opportunities to develop language skills in English, Arabic or French and Spanish, with a proactive, service-oriented mindset.

Based in Valencia, you will interact with customers worldwide and help maintain high service

Qualifications

Fluency in English, Arabic or French and Spanish.
Experience in Customer Service, Export or Order Processing is considered a plus.
Strong communication skills and the ability to work effectively within a team.
High level of organization, reliability and attention to detail.
Customer-oriented mindset and a proactive, solution-focused attitude.

Responsibilities

Handle daily communication with international customers across different regions.
Manage inquiries and provide support throughout the order process.
Collaborate with internal departments such as Sales, Logistics, and Finance to ensure correct order execution.
Assist with export-related documentation and administrative tasks when needed.
Maintain accurate customer information and ensure proper follow-up of requests.
Support the implementation of best practices that contribute to continuous improvement.
Represent the Customer Service Overseas team by offering friendly, efficient and professional support.