Customer Service Assistant

PROCARE HEALTH; Cataluña; Híbrido; EUR 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Flexible working hours

Remote working on Fridays

Descripción de la vacante

Procare Health in Spain seeks a reliable International Customer Service representative to manage orders and inquiries, ensuring smooth end-to-end service for an international customer base. You will work with Supply Chain and Finance to guarantee satisfaction and efficient daily operations.

The role requires fluency in Spanish and English, plus strong communication and organizational skills. Experience in customer service and Microsoft Office is preferred; Italian/German language skills are a

Formación

• Educated or trained in business administration, commerce, or customer service.
• Fluent in Spanish and English, both written and spoken.
• Knowledge of Italian and/or German is a plus.

Responsabilidades

• Be the key person in International Customer Service.
• Monitor orders from receipt to delivery and communicate with customers.
• Prepare documentation for international transport and customs; respond to inquiries promptly.
• Own invoicing and collections process.
• Coordinate with internal teams to ensure smooth order fulfilment.
• Prepare and manage commercial and administrative documents.
• Maintain accurate customer and order data in the system.
• Produce weekly sales reports for affiliates.

Conocimientos

Fluent Spanish

Fluent English

Customer Service experience

Microsoft Office

Educación

Business Administration/Commerce/Customer Service training

Herramientas

Microsoft Office

Descripción del empleo

At Procare Health, a Spanish pharmaceutical laboratory with international reach, we are dedicated to the research and development of natural and scientifically proven solutions for women’s health and well-being.

We’re looking for a reliable, multi-lingual International Customer Service representative to join our team. If you are customer-oriented, organized, and would like to be part of a fast-growing international pharmaceutical company, we want to hear from you!

As a Customer Service Assistant, you will be responsible for managing customer orders and enquiries, ensuring efficient service throughout the entire order-to-delivery process. You will work closely with the Supply Chain and Finance teams to guarantee customer satisfaction and the smooth handling of daily operations.

What you’ll do:

• Key person in International Customer Service department.
• Monitor orders throughout the entire process, from receipt to final delivery and manage the communications with customers .
• Prepare all documentation for international transport and customs, respond to enquiries from customers in a professional and timely manner.
• Ownership of Invoicing and collections process.
• Coordinate with the relevant internal teams to ensure smooth order fulfilment.
• Prepare and manage commercial and administrative documentation.
• Maintain accurate and up-to-date customer and order information in the company’s systems.
• Prepare affiliates weekly sales reports.
• Manage Affiliates Monthly closing, including invoicing and inventories reconciliation.
• Identify opportunities to improve internal processes and enhance the overall customer experience.

What we’re looking for:

• Education or training in Business Administration, Commerce, Customer Service, or a related field.
• Fluent Spanish and English, both written and spoken.
• A good level of Italian and/or German would be an advantage.
• Previous experience in Customer Service, order management, administration, or a similar position will be valued.
• Good knowledge of Microsoft Office.
• Strong communication and organizational skills.
• A customer-focused, proactive, and solution-oriented mindset.
• Attention to detail and the ability to work effectively with different departments.

What we offer:

• Permanent contract.
• Flexible working hours and remote working on Fridays.
• Health insurance.
• A positive, collaborative, and dynamic work environment.
• The opportunity to grow professionally within a fast-growing international pharmaceutical company.