Customer Service with German - Hybrid

W. L. Gore & Associates; Cataluña; Híbrido; EUR 22.000 - 32.000; Jornada completa

Descripción de la vacante

W. L. Gore & Associates in Barcelona seeks a Customer Service Representative to join the Medical Products Team.

The role focuses on delivering functionally excellent service in multiple languages and cultures, on a temporary 12-month assignment with hybrid work options. You will manage the full order fulfilment process using ERP systems, arrange deliveries with the European warehouse, and handle invoicing with the European Accounting Service Centre.

Formación

• Proven Customer Service experience in an international environment
• Proactive problem solver with flexibility and the ability to multi task
• High attention to detail, as well as excellent organizational skills and time managerial skills
• Ability to manage, organize and prioritize own workload
• Committed to quality and providing a professional and responsive customer experience, supporting Gore´s business results
• Open communication, resilient and impact aware
• Flexibility to work in different teams, depending upon business needs
• Skilled in working with ERP/IT systems, plus experience of eCommerce solutions is very welcome
• Fluent in German and English

Responsabilidades

• Responsibility for the entire order fulfilment process – receiving and processing orders including emergency orders, using ERP systems
• Arranging deliveries in cooperation with our European warehouse and processing invoices through liaison with our European Accounting Service Centre
• Providing our customers with basic product and pricing information. Daily interaction with mainly hospitals and clinics, as well as a variety of internal customers, located across the countries
• Ability to communicate proficiently in the appropriate language and engage effectively across cultures, as well as adapt to the country specific processes
• Giving input on ways to improve the quality of our business leading to better efficiency and enhanced quality of service

Conocimientos

Customer service

Multitasking

Attention to detail

Time management

Cross-cultural communication

ERP systems

Herramientas

ERP systems

eCommerce platforms

Descripción del empleo

We are looking for a Customer Service Representative to join our Medical Products Team in Barcelona. The perfect candidate should love to deliver functionally excellent customer service in different languages.

About The Role

We are looking for a Customer Service Representative to join our Medical Products Team in Barcelona. The perfect candidate should love to deliver functionally excellent customer service in different languages.

This is a temporary position for 12 months and will be located in Barcelona, with the possibility of a hybrid work arrangement.

Responsibilities

• Responsibility for the entire order fulfilment process – receiving and processing orders including emergency orders, using ERP systems
• Arranging deliveries in cooperation with our European warehouse and processing invoices through liaison with our European Accounting Service Centre
• Providing our customers with basic product and pricing information. Daily interaction with mainly hospitals and clinics, as well as a variety of internal customers, located across the countries
• Ability to communicate proficiently in the appropriate language and engage effectively across cultures, as well as adapt to the country specific processes
• Giving input on ways to improve the quality of our business leading to better efficiency and enhanced quality of service

Required Qualifications

• Proven Customer Service experience in an international environment
• Proactive problem solver with flexibility and the ability to multi task
• High attention to detail, as well as excellent organizational skills and time managerial skills
• Ability to manage, organize and prioritize own workload
• Committed to quality and providing a professional and responsive customer experience, supporting Gore´s business results
• Open communication, resilient and impact aware
• Flexibility to work in different teams, depending upon business needs
• Skilled in working with ERP/IT systems, plus experience of eCommerce solutions is very welcome
• Fluent in German and English