Customer Service and Watch Retail Assistant in Palma

Confidential employer; Palma; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Initial training in watchmaking basics

6-hour shifts with rotating schedules

Job summary

Confidential employer in Palma, Mallorca, is seeking a customer service assistant for a watch and jewelry stand. You will be the first contact for visitors, handling logging and care tasks, including battery changes and bracelet adjustments.

The role includes training starting day one and offers a temporary contract with a net salary of 1,000 euros per month. You will work Monday to Saturday on a 6-hour shift schedule with rotating morning and afternoon shifts, providing a structured routine on

Qualifications

• Essential prior experience or formal training in customer service and direct public interaction.
• Careful and attentive handling when working with delicate personal items such as watches and jewelry.
• Strong interpersonal skills to communicate clearly and courteously with every customer.
• Knowledge of languages is considered an advantage, helping you assist international visitors across Palma.
• Enthusiasm to learn practical tasks, as prior specialized watchmaking experience is not mandatory.

Responsibilities

• Welcoming customers, receiving their watches and jewelry items, and carefully logging them for workshop repair.
• Handing back serviced items to clients and answering routine questions regarding care and basic maintenance.
• Performing simple on-site interventions directly at the stand, including watch battery replacements.
• Adjusting metal bracelets and sizing straps accurately according to customer preferences.
• Maintaining an orderly workstation and ensuring clear documentation during intake and collection.

Job description

Are you looking for a new opportunity in retail right in Palma, Mallorca? A retail business operating in the private sector is currently seeking a motivated customer service assistant to manage daily interactions at a specialized watch and jewelry service stand. In this role, you will be the primary point of contact for visitors and clients seeking reliable care for their watches and accessories. The position offers an engaging retail setting located in Palma where you can apply your communication strengths while expanding your practical skill set.

Day-to-day responsibilities

• Welcoming customers, receiving their watches and jewelry items, and carefully logging them for workshop repair.
• Handing back serviced items to clients and answering routine questions regarding care and basic maintenance.
• Performing simple on-site interventions directly at the stand, including watch battery replacements.
• Adjusting metal bracelets and sizing straps accurately according to customer preferences.
• Maintaining an orderly workstation and ensuring clear documentation during intake and collection.

Requirements and assets

• Essential prior experience or formal training in customer service and direct public interaction.
• Careful and attentive handling when working with delicate personal items such as watches and jewelry.
• Strong interpersonal skills to communicate clearly and courteously with every customer.
• Knowledge of languages is considered an advantage, helping you assist international visitors across Palma.
• Enthusiasm to learn practical tasks, as prior specialized watchmaking experience is not mandatory.

The company provides comprehensive support from day one, including the necessary initial training in watchmaking basics so that you can comfortably perform battery changes and bracelet adjustments. This opening is offered with a temporary contract and a net salary of 1,000 euros per month. You will work from Monday to Saturday on an intensive 6-hour shift schedule with rotating morning and afternoon shifts, allowing for a structured routine on the island.