Customer Service Agent - Hungarian

Msxinternational; Barcelona; Hybrid; EUR 20.000 - 27.000; Vollzeit

Benefits dieser Stelle

26 vacation days + 3 company days

Flexible compensation plan

MSX Bazaar employee discounts portal

Multicultural work environment

Training and development opportunities

Modern office in Barcelona

Zusammenfassung

Msxinternational in Barcelona is seeking a Customer Service Specialist fluent in Hungarian to handle driver inquiries across multiple channels, resolve complex cases, and ensure a positive customer experience throughout interactions. The position starts with an on-site adaptation period and then becomes hybrid (50% remote).

It offers a permanent full-time contract (40 hours/week), a €23,000 gross annual salary, 26 vacation days, a flexible compensation plan and employee discounts in a

Qualifikationen

• Native or bilingual Hungarian speaker.
• Good English level (B2-C1) required.
• At least 1 year of experience in Customer Service, Contact Center or related positions.
• Strong interpersonal, persuasive and negotiation-focused communication skills.
• Ability to assess and manage complex cases with strong problem-solving skills.
• Proficient in MS Office365 applications, basic PowerPoint and Excel knowledge.
• Basic knowledge of the automotive industry (sales and after-sales) is a plus.

Aufgaben

• Manage driver inquiries across multiple channels.
• Handle complex and escalated cases requiring deeper issue understanding.
• Monitor open cases until resolution.
• Identify when a case should be escalated to higher-level or specialized teams.
• Ensure a positive customer experience in all interactions.
• Maintain customer satisfaction levels in line with project KPIs.

Kenntnisse

Hungarian

English (B2-C1)

Communication skills

Negotiation

Problem solving

MS Office365

PowerPoint and Excel basics

Automotive industry knowledge

Tools

PowerPoint

Excel

Jobbeschreibung

Your main responsibilities:

• Manage driver inquiries across multiple channels
• Handle complex and escalated cases requiring deeper issue understanding
• Monitor open cases continuously until resolution
• Identify when a case requires escalation to higher-level or specialized teams
• Ensure a positive customer experience throughout all interactions, even in challenging situations
• Maintain customer satisfaction levels in line with project KPIs

This position is based in Barcelona. The role begins with an initial on-site adaptation period. After this phase is successfully completed, the position becomes hybrid (50% remote).

Requirements:

• You are a native/bilingual Hungarian speaker;
• You have a good level of English (B2-C1) is required;
• You have at least 1 year of experience in Customer Service, Contact Center, Customer Relations or related positions;
• You have strong interpersonal skills with a persuasive and negotiation-focused attitude and excellent communication skills;
• You have ability to assess and manage complex cases, with strong problem-solving skills;
• You are proficient in MS Office365 applications (basic knowledge of PowerPoint and Excel);
• You have basic knowledge of the automotive industry, including both sales and after-sales processes, is a plus.

What we offer:

• Permanent full-time contract (40 hours/week)
• Salary: €23,000 gross per year
• Hybrid work: up to 50% after training
• 23 vacation days + 3 extra company days (26 total)
• MSX Bazaar employee discounts portal
• Flexible Compensation Plan (healthcare, transport, meal card, training)
• Multicultural work environment
• Training and development opportunities
• Modern office in Carrer de la Constitució, 1, Sant Just Desvern, Barcelona.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.