Customer Service Agent - French

Msxinternational; Barcelona; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Hybrid work after training

23 vacation days + 3 company days

Employee discounts portal

Flexible compensation plan

Training and development

Modern office

Job summary

MSX International in Barcelona is seeking a Customer Service Agent to be the primary contact for OEM vehicle owners. You will manage inquiries across channels, resolve cases, and ensure excellent service while representing the OEM.

Initially on-site with a 50% hybrid option after training, the role requires native French skills, strong English, and at least 1 year in Customer Service or related fields. MSX offers a permanent full-time contract and a competitive benefits package.

Qualifications

• Native/bilingual French speaker
• Good level of English (B2-C1) required
• At least 1 year of experience in Customer Service or related roles
• Strong interpersonal and communication skills
• Ability to assess and manage complex cases
• Proficient in MS Office365 (PowerPoint and Excel)
• Basic knowledge of automotive industry is a plus

Responsibilities

• Manage driver inquiries across multiple channels
• Handle complex and escalated cases requiring deeper issue understanding
• Monitor open cases until resolution
• Escalate to higher-level or specialized teams when needed
• Ensure a positive customer experience in all interactions
• Maintain customer satisfaction levels in line with project KPIs

Skills

French

English

Interpersonal skills

Communication

Negotiation

Problem solving

Tools

MS Office365

PowerPoint

Excel

Job description

As a Customer Service Agent, you will be the primary point of contact for OEM (Original Equipment Manufacturer) vehicle owners. Your mission is to manage and resolve customer cases efficiently while representing the OEM with professionalism and ensuring an excellent service experience.

Your main responsibilities:

• Manage driver inquiries across multiple channels
• Handle complex and escalated cases requiring deeper issue understanding
• Monitor open cases continuously until resolution
• Identify when a case requires escalation to higher-level or specialized teams
• Ensure a positive customer experience throughout all interactions, even in challenging situations
• Maintain customer satisfaction levels in line with project KPIs

This position is based in Barcelona. The role begins with an initial on-site adaptation period. After this phase is successfully completed, the position becomes hybrid (50% remote).

• You are a native/bilingual French speaker;
• You have a good level of English (B2-C1) is required;
• You have at least 1 year of experience in Customer Service, Contact Center, Customer Relations or related positions;
• You have strong interpersonal skills with a persuasive and negotiation-focused attitude and excellent communication skills;
• You have ability to assess and manage complex cases, with strong problem-solving skills;
• You are proficient in MS Office365 applications (basic knowledge of PowerPoint and Excel);
• You have basic knowledge of the automotive industry, including both sales and after-sales processes, is a plus.

What we offer:

• Permanent full-time contract (40 hours/week)
• Salary: €22,000 gross per year
• Hybrid work: up to 50% after training
• 23 vacation days + 3 extra company days (26 total)
• MSX Bazaar employee discounts portal
• Flexible Compensation Plan (healthcare, transport, meal card, training)
• Multicultural work environment
• Training and development opportunities
• Modern office in Carrer de la Constitució, 1, Sant Just Desvern, Barcelona.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.