Customer Service Agent

Sector Alarm España; Fuengirola; Presencial; EUR 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time 39 hrs/week

4-week onboarding program

Free lunch, breakfast, fruits and café

Team buildings and sport activities

Inclusive environment

Descripción de la vacante

Sector Alarm España in Fuengirola, Spain, is seeking a customer service professional to handle Spanish customer inquiries by phone, email, and chat. The role focuses on understanding customer needs and offering the best possible solution in a fast-paced environment.

The position is full-time (39 hours/week) with rotating shifts, onboarding, and a comprehensive benefits package. Prior customer service experience and strong call handling are valued, with opportunities to grow in a fast-growing

Formación

• You speak Spanish at a native level, both spoken and written.
• You have a good command of English, both spoken and written.
• It is desirable if you speak additional languages (Portuguese, French, Italian).
• You have experience in a customer service-related field.
• You have good elocution and active listening skills.
• You are comfortable with computers and the telephone as your primary work tools.

Responsabilidades

• Providing a first level of technical response.
• Booking maintenance slots for our customers.
• Proposing billing solutions.
• To work closely with various departments at a fast pace in a multi-faceted environment.
• Answering Spanish customers by phone, email, and chat.

Conocimientos

Spanish (native)

English (proficient)

Additional languages desirable

Elocution and active listening

Computer and telephone fluency

Herramientas

Phone

Computer

Descripción del empleo

With over 300 enthusiastic employees from all over Europe, our award-winning customer service center in Fuengirola, Spain, has allowed us to offer our clients the best customer service solutions.

Your role will be to answer our Spanish customers’ requests by phone, email, and chat. The key mission is to listen to the needs of the customers and to offer them the best possible solution.

This is not a remote position.

Your duties include:

• Providing a first level of technical response
• Booking maintenance slots for our customers
• Proposing billing solutions
• To work closely with various departments at a fast pace in a multi-faceted environment

What we are looking for:

• You speak Spanish at a native level, both spoken and written
• You have a good command of English, both spoken and written
• It is desirable if you speak additional languages (Portuguese, French, Italian)
• You have experience in a customer service-related field
• You have good elocution and active listening skills
• You are comfortable with computers and the telephone as your primary work tools

What we offer:

• Full-time position, 39 hrs/week with rotating shifts and occasional weekends
• Exhaustive 4-week onboarding program to settle in your new role
• Free lunch, breakfast, fruits and coffee at the office
• Opportunity to join a fast-growing company
• Benefit package, including an inclusive environment, team buildings, sport activities & much more

If you would like more information on customer service - check out our Instagram account @sectoralarmcs