Customer Service Agent

Rank Interactive; Ceuta; Hybrid; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

Wellbeing benefits

Career development

Job summary

Rank Interactive, part of Rank Group, is expanding its Customer Service team in Ceuta. The role requires bilingual Spanish and English communication across multi-channel contacts, ensuring top-tier customer satisfaction. The successful candidate will manage records, resolve issues, and contribute to service improvements.

We offer a competitive salary with wellbeing initiatives, hybrid working options, and ongoing development opportunities. Join a globally connected team and grow with Rank.

Qualifications

• Native Spanish speaker and good communication in English
• Excellent communication and customer-focused approach
• Ability to build trust and persuade customers
• Experience in customer service or sales is an asset
• Experience using Salesforce is desirable but not essential
• Strong IT skills and ability to use multiple contact systems

Responsibilities

• Maintain accurate records of all customer interactions in internal systems
• Resolve product or service problems by clarifying the complaint and offering best solutions
• Suggest improvements to procedures and help develop the department
• Handle technical, account-related and promotional questions from customers
• Complete detailed customer interaction records and manage databases
• Identify areas for improvements to enhance customer experience

Skills

Spanish (native)

English (good)

Customer service

Sales experience

Salesforce

Microsoft Office

Tools

Salesforce

CRM systems

Microsoft Office

Job description

Rank International (Part of Rank Group) is a leading online gaming operator in the Spanish markets withan expanding online and offline portfolio focused on bingo, casino and sports betting with 4 leading brands: YoCasino, YoBingo, YoSports and Enracha.

Our goal is to provide entertainment to our customers with our websites and apps so that they can access our products from their mobile phones, tablets and computers. Weoffer our own bingo and slots software and also more than 2000 games from the best game providers. With offices based in Ceuta, Malta & Spain we always strive to bring joy and security to our customers. Additionally, we will be launching soon in other regulated markets!

Look at our careers site to find out more:https://careers.rank.com/

This position is based in Ceuta and requires the candidate to reside locally, although it includes some opportunities for remote work.

Come and join our amazing Customer Service team in Ceuta! We are seeking a dedicated individual who excels in communicating and responding to multi-channel contacts, ensuring the highest level of satisfaction.

• Ensure accurate records of all work undertaken through effective use of internal systems, adhering to procedure and quality standards
• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
• Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department
• Demonstrate a high level of competency with regards to the Contact Centre systems, company policies and procedures
• Respond to any technical, account related and promotional questions
• Complete accurate records of interactions and accounts, maintaining a detailed customer database
• Identify areas and provide feedback where improvements could be made to enhance the customer experience.

Qualifications

• Native Spanish speakerand good communication in English
• Excellent communication and conversational skills with an enthusiastic and friendly approach
• Ability to create trust and excellent persuasive and influencing skills
• Experience of working in a customer environment – Previous customer service or sales experience is an asset
• Previous experience using Salesforce desirable but not essential
• Excellent IT skills and ability / capability to use multiple customer contact systems and good proficiency with Microsoft office
• Fast learner and comfortable using new systems and technology

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.