Customer Service

Ivoclar EMEA; Alcobendas; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Attractive benefits

Job summary

Ivoclar EMEA in Alcobendas seeks an Order Processing & Logistics Coordinator to manage orders, inquiries, delivery dates, and documentation. You will coordinate with sales, logistics, and finance to ensure accurate invoicing and timely shipments.

Requirements include vocational education in business/logistics, 2–4 years in order processing or logistics, SAP/ERP experience, and fluent English and German. Some travel may be required.

Qualifications

• Completed vocational education in business administration or logistics.
• 2–4 years of experience in order processing, logistics coordination, or customer service.
• Experience with ERP systems (e.g., SAP) and proficiency in MS Office.
• Strong understanding of order management and shipping processes.
• Knowledge of transport documentation and international shipping regulations.
• Ability to create invoices, credit notes, and manage delivery conditions.
• Familiarity with trade fair and event logistics is an advantage.

Responsibilities

• Process incoming orders, quote requests, and customer inquiries.
• Monitor product availability and track delivery dates.
• Prepare transport documents and accompanying papers for special transports from Schaan/FL.
• Create invoices and credit notes.
• Coordinate shipment of trade fair and course materials.

Skills

Order processing

Logistics coordination

Customer service

Education

Vocational education in Business Administration

Supply Chain Management / Logistics

Tools

SAP

MS Office

Job description

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Bring innovation to lifeHere you can insert your job specific intro text.

Your role

• Processing incoming orders, quote requests, and customer inquiries
• Monitoring product availability, clarifying and tracking delivery dates
• Preparing transport documents and accompanying papers for special transports from Schaan/FL
• Creating invoices and credit notes
• Preparing and coordinating the shipment of trade fair and course materials
• Updating delivery conditions
• Clarifying shipping methods
• Acting as a contact person for sales partners, end customers, regional sales managers, and subsidiaries in operational matters
• Actively supporting the field service
• Working closely with logistics, warehouse, and planning departments
• Providing operational support to internal departments such as product management, key account management, customer care management, academy, R&D
• Pre- and post-processing of promotions, trade fairs, and events
• Personally supporting sales at trade fairs and events, if required

Your profile

• Completed vocational education in Business Administration, Supply Chain Management, Logistics, or related field (or equivalent experience).
• 2–4 years of experience in order processing, logistics coordination, or customer service.
• Experience with ERP systems (e.g., SAP) and proficiency in MS Office applications.
• Strong understanding of order management and shipping processes.
• Knowledge of transport documentation and international shipping regulations.
• Ability to create invoices, credit notes, and manage delivery conditions.
• Familiarity with trade fair and event logistics is an advantage.
• Good English and German communication skills (C1 minimun)
• Strong interpersonal skills
• Strong organizational and time-management abilities.
• Detail-oriented with high accuracy in documentation and data entry.
• Ability to work collaboratively across multiple departments.
• Willingness to travel occasionally for trade fairs and events.

What We Offer

• A global, purpose-driven company with 3,700 employees.
• A culture of innovation and collaboration.
• Learning and development tailored to your growth.
• Attractive benefits.