Customer Representative (German-speaking) - Remote - MS01

cnx; Barcelona; A distancia; EUR 20.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote from Spain

Bring-a-friend bonus

Full paid training

Career development programs

Full-time 39 hours/week

Descripción de la vacante

Concentrix is seeking a Customer Representative (German-speaking) to join our remote team from Spain. You will handle diverse customer inquiries via calls, email, and chat, ensuring timely resolutions and maintaining product knowledge across client platforms.

Requirements include German and English language skills, customer-service experience, and the ability to take ownership of issues to resolution. Training and career development are provided.

Formación

• Fluent or proficient in German plus advanced English.
• Experience in customer service or support environments.
• Strong listening and problem-solving skills.

Responsabilidades

• Take incoming customer calls (phone, email, chat) and resolve requests.
• Handle calls from boutiques and shops and resolve demands.
• Log call details in the management system and respond within SLA.
• Maintain knowledge of applications relevant to each customer.

Conocimientos

German fluency

English proficiency

Customer service

Communication

Herramientas

Windows / MS Office

Descripción del empleo

Job Title: Customer Representative (German-speaking) - Remote - MS01

Job Description

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Customer Representative in Barcelona remote from Spain, you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.

Career growth and personal development

This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

What you will do in this role

• Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands
• Take incoming calls from boutiques and shops and resolve demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are proficient or bilingual in German plus an advanced level of English
• Have good disposition to work in a customer service environment
• Have customer care skills - ability to listen to and understand the customers' need
• Can take ownership of, and progress calls to resolution or to elevate call to resolution

It would be a plus if you have:

• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone.

What's in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

• Full-time 39 hours/week, Monday-Friday 9-18h
• Temporary contract
• Salary 19.748,62 euros gross/year + up to 1.200 euros gross/year in bonus
• Remote from Spain
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1742893

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English, German (Required)

Time Type:

Full time2027-01-31