Customer Program Manager

IAG Engine Tech; Madrid; Presencial; EUR 90.000 - 130.000; Jornada completa

Descripción de la vacante

IAG Engine Tech in Madrid seeks a Customer Program Manager for LEAP-1A PBH contracts to own the end-to-end customer programme, ensuring delivery, engine availability and customer satisfaction.

You will lead a multidisciplinary team and coordinate airline, OEM and supplier stakeholders to deliver reliable, profitable outcomes, oversee P&L, and drive continuous improvement in performance and costs.

Fluent in English and Spanish, with travel willingness to support critical maintenance events.

Formación

• Bachelor’s or Master’s degree in Aerospace Engineering, Mechanical Engineering or a related field.
• At least 5 years of experience in engine programme management, preferably involving LEAP or CFM56 fleets.
• Strong understanding of PBH contractual frameworks, airline maintenance operations, shop visit management and engine availability drivers.
• Proven capability in P&L management, budgeting, forecasting, billing control and maintenance cost optimisation.
• Fluent in English and Spanish, with strong customer-facing, negotiation and executive communication skills in a multicultural environment.

Responsabilidades

• Act as the primary customer interface. Lead programme governance, performance reviews and executive communications, ensuring contractual commitments, service levels and customer expectations are actively managed.
• Lead the customer programme team, including the Fleet Technical Manager, Field Representative and PMO support. Align engineering, planning, shop, supply chain, finance and commercial teams around clear priorities and decisions.
• Own the PBH programme P&L. Track flight hours and cycles, billing accuracy, maintenance cost and forecasts, and drive actions that protect cash, improve EBIT and maintain long-term contract sustainability.
• Oversee removal planning, shop visit scheduling, workscope coordination, spare-engine coverage and turnaround performance to maximise fleet availability and reduce operational disruption.
• Coordinate with CFM International, suppliers and the repair network to secure parts, modules and technical support. Identify and mitigate technical, operational, contractual and delivery risks.
• Use reliability, cost and operational data to monitor programme KPIs, provide clear reporting to customers and leadership, and lead initiatives that improve time-on-wing, efficiency and customer satisfaction.

Conocimientos

Leadership

Program management

Negotiation

English & Spanish communication

Educación

Aerospace/Mechanical Engineering degree

Descripción del empleo

As Customer Program Manager for LEAP-1A PBH (Power-by-the-Hour) contracts, you will own the end-to-end customer programme, ensuring contract delivery, engine availability, financial performance and customer satisfaction. You will lead the multidisciplinary programme team and coordinate IAG Engine Tech, airline, OEM and supplier stakeholders to deliver reliable and profitable outcomes.

CORE RESPONSIBILITIES

Act as the primary customer interface. Lead programme governance, performance reviews and executive communications, ensuring contractual commitments, service levels and customer expectations are actively managed.

Lead the customer programme team, including the Fleet Technical Manager, Field Representative and PMO support. Align engineering, planning, shop, supply chain, finance and commercial teams around clear priorities and decisions.

Own the PBH programme P&L. Track flight hours and cycles, billing accuracy, maintenance cost and forecasts, and drive actions that protect cash, improve EBIT and maintain long-term contract sustainability.

Maintenance Planning & Engine Availability

Oversee removal planning, shop visit scheduling, workscope coordination, spare-engine coverage and turnaround performance to maximise fleet availability and reduce operational disruption.

OEM, Supply Chain & Risk Management

Coordinate with CFM International, suppliers and the repair network to secure parts, modules and technical support. Identify and mitigate technical, operational, contractual and delivery risks.

Performance Reporting & Continuous Improvement

Use reliability, cost and operational data to monitor programme KPIs, provide clear reporting to customers and leadership, and lead initiatives that improve time-on-wing, efficiency and customer satisfaction.

REQUIREMENTS

Education & Experience

Bachelor’s or Master’s degree in Aerospace Engineering, Mechanical Engineering or a related field. At least 5 years of experience in engine programme management, preferably involving LEAP or CFM56 fleets.

Strong understanding of PBH contractual frameworks, airline maintenance operations, shop visit management and engine availability drivers.

Proven capability in P&L management, budgeting, forecasting, billing control and maintenance cost optimisation.

Leadership & Project Management

Demonstrated ability to lead multidisciplinary teams, manage competing priorities and convert complex issues into clear decisions and executable plans.

Communication & Negotiation

Fluent in English and Spanish, with strong customer-facing, negotiation and executive communication skills in a multicultural environment.

Mobility & Adaptability

Willingness to travel and flexibility to support critical maintenance events, operational disruptions and AOG situations.