Customer Program Lead – Engine PBH & AOG Readiness

IAG Engine Tech; Madrid; Presencial; EUR 90.000 - 130.000; Jornada completa

Descripción de la vacante

IAG Engine Tech in Madrid seeks a Customer Program Manager for LEAP-1A PBH contracts to own the end-to-end customer programme, ensuring delivery, engine availability and customer satisfaction.

You will lead a multidisciplinary team and coordinate airline, OEM and supplier stakeholders to deliver reliable, profitable outcomes, oversee P&L, and drive continuous improvement in performance and costs.

Fluent in English and Spanish, with travel willingness to support critical maintenance events.

Formación

• Bachelor’s or Master’s degree in Aerospace Engineering, Mechanical Engineering or a related field.
• At least 5 years of experience in engine programme management, preferably involving LEAP or CFM56 fleets.
• Strong understanding of PBH contractual frameworks, airline maintenance operations, shop visit management and engine availability drivers.
• Proven capability in P&L management, budgeting, forecasting, billing control and maintenance cost optimisation.
• Fluent in English and Spanish, with strong customer-facing, negotiation and executive communication skills in a multicultural environment.

Responsabilidades

• Act as the primary customer interface. Lead programme governance, performance reviews and executive communications, ensuring contractual commitments, service levels and customer expectations are actively managed.
• Lead the customer programme team, including the Fleet Technical Manager, Field Representative and PMO support. Align engineering, planning, shop, supply chain, finance and commercial teams around clear priorities and decisions.
• Own the PBH programme P&L. Track flight hours and cycles, billing accuracy, maintenance cost and forecasts, and drive actions that protect cash, improve EBIT and maintain long-term contract sustainability.
• Oversee removal planning, shop visit scheduling, workscope coordination, spare-engine coverage and turnaround performance to maximise fleet availability and reduce operational disruption.
• Coordinate with CFM International, suppliers and the repair network to secure parts, modules and technical support. Identify and mitigate technical, operational, contractual and delivery risks.
• Use reliability, cost and operational data to monitor programme KPIs, provide clear reporting to customers and leadership, and lead initiatives that improve time-on-wing, efficiency and customer satisfaction.

Conocimientos

Leadership

Program management

Negotiation

English & Spanish communication

Educación

Aerospace/Mechanical Engineering degree

Descripción del empleo

IAG Engine Tech in Madrid seeks a Customer Program Manager for LEAP-1A PBH contracts to own the end-to-end customer programme, ensuring delivery, engine availability and customer satisfaction.

You will lead a multidisciplinary team and coordinate airline, OEM and supplier stakeholders to deliver reliable, profitable outcomes, oversee P&L, and drive continuous improvement in performance and costs.

Fluent in English and Spanish, with travel willingness to support critical maintenance events.