Client Services - Egypt

Giesecke+Devrient; el Prat de Llobregat; On-site; EUR 26,000 - 38,000; Full time

Job summary

G+D está buscando un/a Representante de Servicio al Cliente para unirse a nuestro equipo de Atención al Cliente. En este rol, actuarás como enlace clave entre G+D y nuestros clientes en la industria bancaria global.

Serás responsable de gestionar pedidos, coordinar el ciclo completo de pedido, colaborar con departamentos internos y mantener a los clientes informados sobre el estado y progreso de las entregas.

Responsibilities

• Act as the main point of contact for customers, receiving orders, defining project requirements, and providing guidance and support throughout the entire process.
• Manage end-to-end order lifecycle from entry through production, shipment, and invoicing, coordinating with internal departments and ensuring timely updates to customers on order status and delivery progress.
• Translate customer requirements into internal commitments and provide detailed specifications to Planning and Project Management teams for technical execution.
• Handle customer complaints, non-conformities, returns, and product disposal processes across production and post-delivery stages.
• Ensure smooth execution of production orders by coordinating cross-functional activities and securing on-time delivery.
• Maintain accurate documentation in compliance with internal procedures and regulatory requirements.
• Build and maintain strong relationships with customers, internal stakeholders, and G+D Group entities.
• Prepare and legalize shipping documentation and coordinate with freight forwarders to ensure efficient shipment execution.
• Manage banking documentation related to customs clearance and shipment release.
• Prepare monthly reporting including month-end closing, payment alerts, invoicing reports, and sales order backlog analysis.
• Support financial processes by monitoring customer payments and ensuring timely follow-up.
• Manage the issuance and follow-up of bid bonds and performance guarantees with banking partners, ensuring full coordination for tender participation and contract execution.

Job description

G+D hace más segura la vida de miles de millones de personas en todo el mundo. Creamos confianza en la era digital con tecnologías de seguridad integradas en tres áreas de negocio: Seguridad Digital, Plataformas Financieras y Tecnología Monetaria. Hemos sido un socio confiable para nuestros clientes durante más de 170 años con nuestras soluciones innovadoras para SecurityTech! Somos un grupo tecnológico internacional y una empresa familiar tradicional con más de 14,000 empleados en 40 países. Crear Confianza es nuestro camino hacia el éxito. La confianza es la base de nuestra cooperación en G+D.

En Tecnología de Pago, nuestra misión es estar al inicio de cada transacción y hacerla segura y sencilla. También creamos soluciones de pago y banca contemporáneas en nuestra era digital. Como único punto de contacto, producimos y personalizamos cientos de millones de tarjetas de pago cada año y almacenamos sus "gemelos digitales" - móviles y digitales. ¿Te gustaría dar forma activamente a la transformación digital con nosotros?

At G+D, a global leader in Smart Cards and Secure Payment solutions, we are looking for a Customer Service Representative to join our Customer Care team. In this role, you will act as the key link between G+D and our customers in the global banking industry.

What you’ll do

Customer Service / Order Management – Key Responsibilities

• Act as the main point of contact for customers, receiving orders, defining project requirements, and providing guidance and support throughout the entire process.
• Manage end-to-end order lifecycle from entry through production, shipment, and invoicing, coordinating with internal departments and ensuring timely updates to customers on order status and delivery progress.
• Translate customer requirements into internal commitments and provide detailed specifications to Planning and Project Management teams for technical execution.
• Handle customer complaints, non-conformities, returns, and product disposal processes across production and post-delivery stages.
• Ensure smooth execution of production orders by coordinating cross-functional activities and securing on-time delivery.
• Maintain accurate documentation in compliance with internal procedures and regulatory requirements.
• Build and maintain strong relationships with customers, internal stakeholders, and G+D Group entities.

Logistics & Trade Compliance

• Prepare and legalize shipping documentation and coordinate with freight forwarders to ensure efficient shipment execution.
• Manage banking documentation related to customs clearance and shipment release.

Reporting & Finance Coordination

• Prepare monthly reporting including month-end closing, payment alerts, invoicing reports, and sales order backlog analysis.
• Support financial processes by monitoring customer payments and ensuring timely follow-up.

Bank Guarantees & Tenders

• Manage the issuance and follow-up of bid bonds and performance guarantees with banking partners, ensuring full coordination for tender participation and contract execution.