Customer Office Coordinator: CX & Account Support (Hybrid)

Brambles; Madrid; Híbrido; EUR 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Descripción de la vacante

Brambles, via its CHEP unit, is seeking a Customer Office coordinator to own the administrative side of regional account management. You will ensure timely resolution of tasks, collaborate with Account Managers, and support smooth customer journeys across systems and teams.

With 3–5 years in customer service or supply chain, you’ll bring strong MS Office, Salesforce and SAP skills, plus fluency in French, English and Spanish. Hybrid work model offered in Madrid region.

Formación

• 3-5 years in Customer Service or Supply Chain roles.
• Strong communication with internal and external stakeholders.
• Excellent organisation and attention to detail.

Responsabilidades

• Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely communication and SLA adherence.
• Facilitate smooth onboarding and setup of customer accounts, including system training where needed.
• Collaborate with Sales, Finance and Operations to ensure a seamless customer experience from order to resolution.
• Maintain accurate customer data and service requests across systems for reporting and analytics.
• Support continuous improvement by identifying operational inefficiencies and proposing solutions.
• Contribute to customer retention by addressing issues proactively and communicating with stakeholders.

Conocimientos

Customer Service

Supply Chain

Communication

Teamwork

Time management

Herramientas

Salesforce

SAP

MS Office

Descripción del empleo

Brambles, via its CHEP unit, is seeking a Customer Office coordinator to own the administrative side of regional account management. You will ensure timely resolution of tasks, collaborate with Account Managers, and support smooth customer journeys across systems and teams.

With 3–5 years in customer service or supply chain, you’ll bring strong MS Office, Salesforce and SAP skills, plus fluency in French, English and Spanish. Hybrid work model offered in Madrid region.