Customer Office Coordinator | CX & Data-Driven Support

CHEP; Madrid; Híbrido; EUR 28.000 - 42.000; Jornada completa

Descripción de la vacante

CHEP is seeking a Hybrid Customer Office Coordinator to own administrative account tasks for our regional portfolio in Europe. You will support Account Managers, maintain master data, and ensure accurate documentation and billing while driving customer satisfaction.

With 3–5 years in customer service or supply chain, you will work with Salesforce and SAP, and coordinate with Sales, Finance and Operations to improve service levels and processes across the customer journey.

Formación

• 3–5 years of experience in Customer Service or Supply Chain.
• Experience with Salesforce and SAP is preferred.
• Strong organizational, communication and collaboration skills.

Responsabilidades

• Handle customer inquiries, complaints, and requests with timely, SLA-driven responses.
• Facilitate customer onboarding and account setup; provide system training as needed.
• Collaborate with Sales, Finance and Operations to ensure a seamless customer journey.

Conocimientos

Customer Service

Supply Chain

Account Management

Time Management

Communication

Teamwork

Herramientas

MS Office

Salesforce

SAP

Descripción del empleo

CHEP is seeking a Hybrid Customer Office Coordinator to own administrative account tasks for our regional portfolio in Europe. You will support Account Managers, maintain master data, and ensure accurate documentation and billing while driving customer satisfaction.

With 3–5 years in customer service or supply chain, you will work with Salesforce and SAP, and coordinate with Sales, Finance and Operations to improve service levels and processes across the customer journey.