European Customer Lifecycle Programs Lead | ROI & Enablement

TD SYNNEX Spain; Barcelona; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

TD SYNNEX Spain is seeking a Customer Lifecycle European Program Lead to drive adoption and commercial success of lifecycle programs across Europe. You will link vendor strategy with local market execution, enable country teams, and ensure measurable ROI.

The role requires stakeholder management, analytical skills, and the ability to influence cross-functional teams in a matrix environment, with travel across Europe expected.

Formación

• Experience leading programs or business development initiatives across multiple European countries.
• Strong understanding of the IT channel, distribution, partner ecosystems, and vendor programs.
• Knowledge of customer lifecycle strategies, including onboarding, adoption, renewal, and retention.
• Proven ability to influence stakeholders and drive results without direct authority.
• Strong commercial, analytical, and ROI reporting skills.
• Excellent communication, presentation, and stakeholder management abilities.
• Experience creating enablement and training programs.
• Ability to work effectively in a matrixed, multinational environment.
• Willingness to travel across Europe.
• Experience within a distributor, vendor, or reseller organization.
• Knowledge of Customer Lifecycle vendor programs.
• Additional European language skills.
• Experience with reporting and analytics tools.

Responsabilidades

• Drive Customer Lifecycle program adoption across European countries.
• Enable and support country teams through training, tools, and best practices.
• Develop and maintain lifecycle messaging, sales plays, and enablement materials.
• Partner with local teams to identify, recruit, and onboard partners into vendor programs.
• Track partner sign-up and activation targets and remove adoption barriers.
• Build strong relationships with country teams, partners, and vendor stakeholders.
• Define and monitor ROI metrics, program performance, and business outcomes.
• Present results, insights, and recommendations to vendors and senior leadership.

Conocimientos

Program leadership

IT channel knowledge

Customer lifecycle

Influence skills

ROI analysis

Stakeholder mgmt

Training programs

Matrix organization

Travel willingness

Distributor experience

Vendor programs

European languages

Analytics tools

Descripción del empleo

TD SYNNEX Spain is seeking a Customer Lifecycle European Program Lead to drive adoption and commercial success of lifecycle programs across Europe. You will link vendor strategy with local market execution, enable country teams, and ensure measurable ROI.

The role requires stakeholder management, analytical skills, and the ability to influence cross-functional teams in a matrix environment, with travel across Europe expected.