Customer Experience & Front Desk Specialist (B2C/B2B)

The Animals Observatory; Gerona; Presencial; EUR 24.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

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Descripción de la vacante

The Animals Observatory is seeking a highly motivated Back Office B2C/B2B professional to support customer service and reception at our headquarters. You will manage customer inquiries, process orders, and assist with product updates and reporting in a fast-paced fashion brand environment.

With 1–2 years in sales support or logistics, you will ensure accurate data, smooth communication, and a welcoming office presence while collaborating across departments on campaigns and promotions.

Formación

• 1–2 years experience in sales, sales support or logistics.
• Strong organizational skills with attention to detail.
• Excellent communication and customer orientation.
• Proficient in English; French is a plus.
• Microsoft Office proficiency (Excel, Word, PowerPoint).

Responsabilidades

• Monitor sales through our logistics system.
• Respond quickly and professionally to customer inquiries via email, social networks or other channels.
• Resolve incidents related to orders, shipments, returns or product information.
• Coordinate with logistics operators and internal teams to ensure efficient delivery.
• Assist in the preparation of sales reports, order summaries and customer account analysis.
• Collect and transmit customer feedback to improve service and detect recurring issues.
• Assist in uploading and updating products (descriptions, prices, images).
• Support promotional campaigns, newsletters and launches.
• Support web performance analysis through basic KPIs.
• Reception: Greet visitors and provide a positive welcoming experience in the office.
• Receive and distribute mail and packages.
• Provide general administrative support to various departments as needed.
• Management and control of sample sets.

Herramientas

SAP

Shopify

Descripción del empleo

The Animals Observatory is seeking a highly motivated Back Office B2C/B2B professional to support customer service and reception at our headquarters. You will manage customer inquiries, process orders, and assist with product updates and reporting in a fast-paced fashion brand environment.

With 1–2 years in sales support or logistics, you will ensure accurate data, smooth communication, and a welcoming office presence while collaborating across departments on campaigns and promotions.