Customer Experience, French Speaker

Jobtailor; Barcelona; Presencial; EUR 42.000 - 66.000; Jornada completa

Descripción de la vacante

Jobtailor is seeking a dedicated guest experience and operations leader to manage a portfolio of Ukio apartments. You will drive the guest journey from check-in to post check-out and use data dashboards to optimize operational performance.

The role requires 3–5 years in hospitality or related fields, strong communication in English, French and Spanish, and the ability to handle multiple priorities in a dynamic environment. Weekend work is required.

Formación

• 3–5 years of experience in hospitality, operations management, property management, or customer-facing roles.
• Analytical mindset with the ability to solve problems using data.
• Proven ownership of KPIs and cross-team collaboration.
• Excellent communication in English, French and Spanish.
• Portuguese is a plus.
• Able to manage multiple priorities independently in dynamic environments.
• Empathetic, detail-oriented, and committed to guest experiences.
• Experience with CRM or case management tools (e.g., Zendesk, HubSpot, Salesforce).
• Able to work weekends.

Responsabilidades

• Act as the main point of contact for all guest-related cases, ensuring fast, empathetic resolution.
• Oversee the full guest journey from check-in to post check-out.
• Take ownership of an assigned portfolio of Ukio apartments.
• Monitor operational performance and address risks.
• Use data dashboards to analyze metrics and implement improvements.
• Lead post-case reviews and implement long-term solutions.
• Partner with Operations, Sales, Property Management and Quality teams.
• Monitor and control budget and operational KPIs.
• Make autonomous decisions impacting service quality and portfolio results.
• Work weekends.

Conocimientos

Analytical mindset

KPI ownership

Cross-team collaboration

Excellent communication (EN, FR, ES)

Empathy

Detail-oriented

Independent management

Collaboration

Herramientas

CRM Tools

Zendesk

HubSpot

Salesforce

Descripción del empleo

• Act as the main point of contact for all guest-related cases, ensuring fast, empathetic, and effective resolution
• Oversee the full guest journey from check-in to post check-out
• Take full ownership of an assigned portfolio of Ukio apartments
• Monitor operational performance and proactively address risks
• Use data and internal dashboards to analyze metrics and implement improvements in guest experience and operational efficiency
• Lead post-case reviews and implement long-term solutions to recurring issues
• Partner with Operations, Sales, Property Management and Quality teams
• Monitor and control budget and operational KPIs
• Make autonomous decisions impacting service quality, property uptime, and portfolio results
• Work weekends

Requirements

• 3–5 years of experience in hospitality, operations management, property management, or customer-facing roles
• Analytical mindset with the ability to solve problems using data
• Proven ownership of KPIs and cross-team collaboration
• Excellent communication skills in English, French and Spanish
• Additional Portuguese is a plus
• Comfortable managing multiple priorities independently in dynamic environments
• Empathetic, detail-oriented, and committed to delivering exceptional guest experiences
• Experience with CRM or case management tools (e.g., Zendesk, HubSpot, Salesforce)
• Ability to work weekends

Core Competencies

Demonstrates strong ownership of guest experience and operational efficiency through data analysis and cross-team collaboration. Proficient in managing multiple priorities while ensuring exceptional service quality in a dynamic hospitality environment.

Highest-signal resume keywords

• Hospitality Experience
• Operations Management
• KPI Ownership
• Data Analysis
• CRM Tools Experience

ATS Optimization Keywords

Hard Skills

• Operations Management
• Data Analysis
• KPI Monitoring
• Problem Solving
• Portfolio Management

Soft Skills

• Empathy
• Detail-Oriented
• Excellent Communication
• Independent Management
• Collaboration

Industry Keywords

• Guest Experience
• Property Management
• Customer-Facing Roles
• Operational Performance
• Dynamic Environments

Tools & Technologies

• CRM Tools
• Zendesk
• HubSpot
• Salesforce