Customer Experience Advisor – Retail Banking (Guildford)

santander; Spain; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Private medical & dental

Pension plan

25 days holiday

Flexible benefits allowance

Job summary

Santander UK is seeking a Customer Experience Advisor to join the Guildford branch on a 21-hour-per-week rota basis, Monday to Saturday between 8am and 6pm. You will greet customers, handle transactions, assist with technology in-branch, and support callers in the contact centre.

You’ll build relationships, resolve queries, and develop knowledge of Santander’s services while thriving in a multi-skilled, collaborative team environment. A discretionary bonus and benefits accompany the role.

Qualifications

• Proven ability to deliver outstanding customer service from face-to-face or telephony background.
• Clear communication to understand customer needs.
• Willingness to go above and beyond for customers.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Answering customer calls into our contact centre.
• Building relationships and finding solutions.
• Developing knowledge of services and products to help customers.
• Identifying new ways to improve the customer experience.

Skills

Customer service

Communication

Teamwork

Adaptability

Tools

Phone/branch support system

Job description

Santander UK is seeking a Customer Experience Advisor to join the Guildford branch on a 21-hour-per-week rota basis, Monday to Saturday between 8am and 6pm. You will greet customers, handle transactions, assist with technology in-branch, and support callers in the contact centre.

You’ll build relationships, resolve queries, and develop knowledge of Santander’s services while thriving in a multi-skilled, collaborative team environment. A discretionary bonus and benefits accompany the role.