Customer Engagement Specialist Iberia

Colgate; Madrid; Híbrido; EUR 28.000 - 42.000; Jornada completa

Descripción de la vacante

Colgate-Palmolive's Hill's Iberia organization in Madrid is seeking a Customer Engagement Specialist to drive logistics improvements and manage key customer relationships. You will oversee the Order-to-Invoice cycle, coordinate with SAP, Hybris, and IT teams, and help implement e-commerce tools to improve service levels.

The role requires fluency in Spanish and English, a background in supply chain or customer service, and a proactive approach to process optimization.

Formación

• University Degree in Business or Engineering fields.
• At least 2 years of experience in Customer Service and Logistics and/or Supply Chain.
• Fluency in Spanish and English (written and speaking).
• Advanced Excel knowledge and Google Suite applications.
• Experience with SAP will be a plus.

Responsabilidades

• Lead efficiency projects related to process improvements (EDI, SAP upgrade, web ordering, e-commerce).
• Manage Customer Engagement from a logistics perspective and build key customer relationships.
• Supervise Order to Invoice activities and improve CS processes.
• Coordinate with Global IT for SAP/Hybris/Esker projects.
• Provide go-live support for new tools and automate order creation.

Conocimientos

Customer service

Logistics

Negotiation

Educación

University Degree in Business or Engineering

Herramientas

SAP

Google Suite

Descripción del empleo

A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Travel Required?: No Travel

Posting Start Date: 15/09/2026

Hybrid

No Relocation Assistance Offered
Job Number#176143 - Madrid, Madrid, Community of, Spain

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

We are looking for a Customer Engagement Specialist for Hill´s Iberia organization, based in Madrid and responsible for:

Leading all efficiency projects related to process improvements, either with our customers or internally: EDI, SAP upgrade, SAP enhancement, logistic efficiencies, web ordering enhancements, e-com.

Leading the Customer Engagement role from a logistics perspective, establish and maintain fruitful relationships and working closely with our biggest customers and other departments within Hill’s.

Leading and monitor our customer service team, to assure best in class service, and focus on continuous improvements in order to automate order creation and other CS processes.

Key funtions:

Support all projects related to SAP enhancement & continuous improvement

Support the development of efficiency solutions initiated by the Region or the Central team :

Represent Hill’s Iberia in all instances ie conf calls and meetings

Perform the necessary testing and reporting

Develop SOP and train the Order to Invoice team to the new tools

Support Customer Engagement developing the use of new technologies

Initiate and manage EDI & efficiency projects with Global teams

Organize calls with Spanish customers and define together with them their needs and how Hill’s can support them

Attend to calls with Global IT Teams and work closely with them on projects and new implementations, enhancements

Be the key contact for important customers

Order To Invoice activity supervision & costs associated

Supervise Order to Invoice process execution & detect potential enhancements

Accompany Key Accounts Order to Invoice & replenishment requirements

Ensure follow up of order status and timely delivery to the customer

Handle complaints in an effective and timely manner; organize logistics accordingly when needed.

Cost to serve tracking, Non Revenue calculation & reporting to the business

Support the extended use of automation tools

Implement new enhancements to Hills ordering webpage (Hybris)

Implement new order reading tool (Esker)

Implement and oversee go live of internet B2C shop (eshop)

Manage day to day IT issues and report when necessary

Control the flows of the documents every day and take appropriate actions if needed

Report all issues to Global IT Teams in a timely manner: EDI communication failure, Hybris connection, SAP issues

Requirements:

• University Degree in Business or Engineering fields.
• At least 2 years of experience in Customer Service and Logistics and/or Supply Chain. Experience in sales on field or in commercial planning will be a plus.
• Fluency in Spanish and English (written and speaking).
• Advanced Exced knowledge and Google Suite applications.
• Experience with SAP will be a plus.
• Customer orientation and business perspective
• Communication and negotiation skills
• Interest in and ability to learn and improve system processes
• Creativity in solving problems and focus on continuous improvement

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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