Customer Care Representative (Portuguese-Speaking) - based in Madrid

Boston Scientific; Madrid; Híbrido; EUR 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Hybrid working schedule

International environment

Upskilling opportunities

Mentoring and development

Company mission

Descripción de la vacante

Boston Scientific in Madrid is seeking a Customer Service professional to handle orders, monitor deliveries, and support the sales force to ensure full customer satisfaction.

The role requires at least 2 years in customer service, native Portuguese, fluent English, and strong SAP/EDI and Excel skills. The position offers a permanent contract with a hybrid schedule and opportunities for professional development within an international environment.

Formación

• Minimum 2 years’ experience in Customer Service in commercial companies, preferably multinational; healthcare/MedTech environment a plus.
• Native or fluent level of Portuguese, both written and spoken.
• Good level of English (ideally B2 or above), written and spoken.
• Fluent knowledge and use of SAP required (ideally SAP 4/HANA); use of EDI preferred.
• Excellent knowledge of Excel required (pivot tables, 'Vlookup' function).
• Aptitude for using advanced IT tools.

Responsabilidades

• Handling customer orders, input in SAP and resolution of issues related to electronic orders, within the working day and monitoring the delivery process to the customer.
• Managing reintegration of technician bags and unloading of used parts via Purchase Pending Orders.
• Management of backorders and customer returns.
• Issuing and checking invoices in electronic format with possible resolution of anomalies.
• Customer Support and assistance to the sales force to ensure full satisfaction of external and internal customer requests.
• Complaints management.

Conocimientos

Portuguese fluency

English proficiency

Customer service experience

Teamwork

Stress management

Aptitude for IT tools

Herramientas

SAP (4/HANA)

EDI

Excel

Descripción del empleo

Location:

based in our offices in Madrid, on a hybrid working schedule (3 days/week in the office + 2 days/week working from home).

In This Role, You Will Be Responsible For

• Handling customer orders, with possible input into SAP and/or resolution of issues related to electronic orders, within the working day and monitoring the delivery process to the customer.
• Managing reintegration of technician bags and unloading of used parts via Purchase Pending Orders.
• Management of backorders and customer returns.
• Issuing and checking invoices in electronic format with possible resolution of anomalies.
• Customer Support and assistance to the sales force to ensure full satisfaction of external and internal customer requests.
• Complaints management.

What We Are Looking For In You

• Minimum 2 years’ experience in Customer Service roles in commercial companies, preferably multinational; any previous experience in the healthcare/MedTech environment will be a plus.
• Native or very fluent level of Portuguese, both written, spoken and reading comprehension skills.
• Good level of English (ideally B2 or above), both written and spoken, and good reading comprehension skills.
• Fluent knowledge and use of SAP required (ideally SAP 4/HANA); use of EDI (electronic data interchange) preferred.
• Excellent knowledge of Excel required (pivot tables, 'Vlookup' function).
• Aptitude for using advanced IT tools.
• Excellent ability to relate to customers and colleagues and to handle complaints and urgent requests.
• Aptitude for teamwork.
• Ability to withstand stress.
• Aptitude for customer satisfaction and continuous improvement of service and processes.

What Can We Offer To You

• Permanent contract, with attractive salary and benefit package
• Hybrid working schedule.
• Working within an international, proactive and innovative environment.
• Upskilling in a challenging but healthy competition atmosphere.
• Mentoring and a company investing in the professional and personal development of its people.
• Company with a purposeful mission.

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.