Core Lab Automation & Workflow Specialist

Abbott; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Abbott Corelab Application Specialist is responsible for supporting corelab customers in the integration of automation track, IT solutions, workflow design, instruments performance and assay applications at customer site. The role requires understanding the specific needs of each assigned laboratory and managing customer expectation to ensure optimal performance of the Abbott Solution.

The position involves on-site assay investigations, troubleshooting, operator training and coaching, leading

Formación

• Degree in pharmacy / biology / biochemistry / health sciences or similar.
• Excellent knowledge of products and laboratory performance requirements.
• Strong communication and relationship-building skills.

Responsabilidades

• Implement new assays and assist customer in defining instruments balance, performing correlation studies and optimizing system configuration.
• Perform on-site assay investigation, troubleshooting, operator training and coaching.
• Lead the complete commissioning and go-live activities for the full laboratory solution, including automation track, workflow design, AMS middleware, LIS connectivity, analyzers performance and assays distribution.
• Implement and maintain the automation track workflow, ensuring alignment with evolving customer and laboratory needs.
• Demonstrates understanding of laboratory automation data flow to communicate with teams and escalate issues when needed.
• Partner with customers to ensure the Abbott solution is correctly utilized, providing on-site coaching and training as necessary.
• Assess analyzers utilization and operational inefficiencies, collaborating with customers to maximize testing capacity and performance.
• Drive continuous improvement initiatives based on AIP data, KPIs and operational trends.
• Ensure that all system updates, modification and configuration changes are properly documented, validated and communicated.
• Ensure all activities comply with Quality System requirements.
• Work closely with Sales and Service Team to ensure customer satisfaction.
• Act as a trusted partner and primary Abbott contact for the customer, coordinating laboratory staff and Abbott team.

Conocimientos

Communication skills

Analytical skills

Coaching / training

Spanish & English

Educación

Bachelor's degree in pharmacy / biology / biochemistry / health sciences or similar

Descripción del empleo

Abbott Corelab Application Specialist is responsible for supporting corelab customers in the integration of automation track, IT solutions, workflow design, instruments performance and assay applications at customer site. The role requires understanding the specific needs of each assigned laboratory and managing customer expectation to ensure optimal performance of the Abbott Solution.

The position involves on-site assay investigations, troubleshooting, operator training and coaching, leading