Abbott Ambassador - Core Lab (Madrid)

Abbott Laboratories; Madrid; Presencial; EUR 45.000 - 70.000; Jornada completa

Descripción de la vacante

Abbott is seeking an Abbott Ambassador to Madrid with responsibilities spanning strategic account growth and day‑to‑day management of key health system accounts. The role focuses on expanding Abbott solutions, maintaining data in MyDASH, and driving DHS and Alinity platforms within the territory.

You will collaborate with Enterprise and regional teams, deliver client reviews, and ensure service excellence while sustaining profitability across multiple accounts in central Spain.

Formación

• Bachelor's degree or equivalent experience in a relevant science/engineering field.
• 4–5 years' experience in diagnostic industry with account management focus.
• Proven ability to grow existing accounts and improve profitability.
• Excellent communication and stakeholder-management skills.
• Fluent in local language and English; other languages advantageous.

Responsabilidades

• Develop a Strategic Growth Plan at territory level and implement daily.
• Maintain accurate client data in MyDASH and update account plans.
• Close menu gaps, sell DHS solutions, and upgrade renewals.
• Conduct 90-day business reviews with clients and Abbott teams.
• Serve as Abbott contact for orders, shipments and product issues.
• Drive Alinity, Hematology and Digital Health solutions across accounts.
• Lead post-sale implementation with cross-functional teams.

Conocimientos

Account Management

Strategic Planning

Sales & Negotiation

Relationship Building

Communication

Languages – English

Educación

Bachelor's degree in bio-medical/engineering/related field

Herramientas

MyDASH

Alinity & DHS solutions

Descripción del empleo

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To

• Career development with an international company where you can grow the career you dream of.
• A company named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Position: Abbott Ambassador - Madrid + (Ávila o Segovia)

1.Primary Objective of Position

• The Abbott Ambassador is responsible for driving client loyalty, growing existing business while improving profitability

2.Major Accountabilities

a) ACCOUNT MANAGEMENT

• Develop a Strategic Growth Plan at the territory level and leverage the plan on a daily basis
• Maintain accurate and up-to-date client data in MyDASH
• Execute Account Plan tactics to grow existing business by closing menu gaps (adding on assays), selling DHS solutions and upgrading and renewing service contracts
• Weekly work with client on business process, amplification of their health system via CRDx globalized and established frameworks
• Conduct Client Business Reviews every 90 days (Operational reviews) to ensure our clients and Abbott are honoring their commitments and execute on identified client needs
• Act as Abbott point of contact for clients to handle any issues or support requests (ordering and shipping inquiries & product issues)
• Support renewal of existing business, with the Enterprise team, early in the process blocking competition from entering the account
• Work with client to ensure entire Abbott solution is being utilized as expected.

b) GROW THE ACCOUNT

• Assess utilization and inefficiencies on instruments and work with client to maximize testing capabilities
• Analyze test menu and ordering patterns to assess gaps and provide solutions
• Add solutions, including assays, software, and service offerings to help client achieve strategic priorities or improve efficiencies
• Deliver insights for operational improvement that will directly impact client KPI’s through assays, DHS, Hematology, and/or other solutions
• Drive Alinity, Hematology and Digital Health Solutions solutions at every account
• Continue to manage post-sales client support activities, such as
• Confidently operate all Alinity Instruments
• Install and configure assays on the Alinity instrument
• Perform assay integration, calibration, precision, linearity and method comparisons for the Alinity
• Articulate performance of the assay, interpret data, draw insights
• Perform initial assay troubleshooting.

c) CLIENT LOYALTY

• Exhibit and articulate our value proposition and solutions
• Consult with client to improve operations and KPI’s
• Deliver insights to clients, as well as Enterprise team
• Develop relationships with all internal stakeholders
  • Lab Director / Manager
  • Department Supervisors (IA/CC/Hematology/Specimen Processing)
  • Procurement
  • IT Manager
  • Medical Director
• Maintain a high NPS score (OneNPS and tNPS) at each account
• Address NPS “hot sheets”
• Leverage marketing collateral to demonstrate Core Diagnostics value
  • Client presentations
  • Workshops (Educational and Abbott internal)
  • Client Business Reviews
  • Lead integration activities
• Participate in implementation activities per Test of Record (TOR) process
• Oversee progress of cross-functional implementation team (post-sale) with project manager.

3.Education

• Bachelor´s degree or equivalent experience required. Bachelor´s/Engineering degree in bio-medical/electrical/mechanical/medical technology/biology/pharmacy or commercial is preferred.

4. Background

• Minimum 4-5 years of experience in Diagnostic Industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts.
• Ideally a proven track record in a similar position supported by management and customer references.
• Excellent product and industry knowledge.
• Strong understanding of key stakeholders and customer dynamics.
• Strong solution selling and relationship building skills.
• Excellent communication skills.

• Fluent in local language and English, additional languages are advantageous.

5. Impact of position

• Manage and expand existing accounts.
• Manage and improve customer relationships.
• Improve profitability of existing accounts.

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