Coordinador de Entrega de Servicios Cloud e Infraestructura

Amaris Consulting | Part of Mantu; Madrid; Remote; EUR 52,000 - 76,000; Full time

Benefits offered by this job

Remote work from Spain

Job summary

Amaris Consulting is seeking an experienced Service Delivery Coordinator to support Azure cloud and infrastructure services in a global DaaS environment. You will track demand, dependencies and performance, help technical teams and providers move actions forward, and escalate decisions to the right owners.

The role requires coordinating multiple teams and stakeholders across countries, with fluent English and Spanish, and familiarity with Jira/ServiceNow, Azure, and ITIL practices.

Qualifications

• 5+ years of experience in IT service coordination or similar role.
• Experience coordinating multiple teams, service providers and geographically distributed stakeholders.
• Practical knowledge of incident, problem, change, request and SLA/KPI management.
• Experience maintaining backlogs in Jira and/or ServiceNow, tracking dependencies and risks, and producing service reports.
• Knowledge of Microsoft Azure and enterprise infrastructure; networking, identity/RBAC, compute, storage and Kubernetes.
• Familiarity with Terraform/IaC, CI/CD, GitHub, Azure DevOps and monitoring tools.

Responsibilities

• Support reliable delivery of Azure cloud and infrastructure services in a global DaaS environment.
• Track demand, commitments, dependencies and service performance.
• Coordinate actions with technical teams and providers and escalate decisions to owners.
• Maintain backlogs and reports; manage risks and dependencies.
• Assist in readiness checks, runbooks, knowledge transfer and handovers to Run & Ops and hypercare.

Skills

Azure

Jira

ServiceNow

ITIL

Stakeholder management

SLA/KPI management

English

Spanish

Incident/Change/Problem management

Tools

Azure DevOps

Datadog

Grafana

Terraform

GitHub

Kubernetes

Azure Monitor

Job description

Amaris Consulting is seeking an experienced Service Delivery Coordinator to support Azure cloud and infrastructure services in a global DaaS environment. You will track demand, dependencies and performance, help technical teams and providers move actions forward, and escalate decisions to the right owners.

The role requires coordinating multiple teams and stakeholders across countries, with fluent English and Spanish, and familiarity with Jira/ServiceNow, Azure, and ITIL practices.