Coordinador/a GGT Madrid

Hesperia group; Madrid; Híbrido; EUR 34.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Commissions

Meal vouchers

Hybrid work model (Mon-Fri 08:00-20:00

Descripción de la vacante

Hesperia group in Madrid is seeking a proactive team leader for our customer support division. You will supervise agents, monitor performance, and partner with the Training and Quality Team to raise service standards.

The role emphasizes prioritization, robust communication, and a hands-on approach to process improvements across shifts (08:00-20:00) in a hybrid Madrid setting.

Formación

• Experience in Groups and Events handling and/or the Hotel Sector.
• Be a goal-driven, determined person being able to meet deadlines and work well under pressure.
• Have the ability to effectively multi-task and juggle multiple responsibilities at once.
• Cooperative and communicative attitude with co-workers, managers and employees.
• Excellent communication skills and ability to lead and guide.
• Organized and methodical person.
• Critical thinker and problem-solving skills essential.

Responsabilidades

• Support agents on their daily tasks.
• Detect improvement areas within the team by monitoring agents' handlings and providing feedbacks, setting action plans and following-up on them.
• Work closely with the Training and Quality Team in order to make the team provide an excellence service to our customers
• Define prioritizations in order to achieve our goals and organize the team accordingly.
• Go outside the box and detect improvement areas in order to have more efficient process and procedures

Descripción del empleo

Fecha: 6 sept 2026

Madrid, ES Spain

Departamento: Other

Functions

• Support agents on their daily tasks
• Detect improvement areas within the team by monitoring agents' handlings and providing feedbacks, setting action plans and following-up on them.
• Work closely with the Training and Quality Team in order to make the team provide an excellence service to our customers
• Define prioritizations in order to achieve our goals and organize the team accordingly.
• Go outside the box and detect improvement areas in order to have more efficient process and procedures

Requirements

• Have experience in Groups and Events handling and/or the Hotel Sector.
• Be a goal-driven, determined person being able to meet deadlines and work well under pressure.
• Have the ability to effectively multi-task and juggle multiple responsibilities at once
• Cooperative and communicative attitude with co-workers, managers and employees.
• Excellent communication skills and ability to lead and guide
• Organized and methodical person
• Critical thinker and problem-solving skills essential

Offered

• Commissions as a percentage of objectives.
• Ticket Restaurante.
• hybrid work model. Monday to Friday. Time slot 08:00-20:00h