Communication Surveillance Analyst - CIB

BBVA; Madrid; On-site; EUR 42,000 - 65,000; Full time

Job summary

BBVA, a major financial institution, seeks a Communication Surveillance Analyst to monitor and analyze employee communications for regulatory compliance and risk mitigation within the CIB area. The role includes enhancing the surveillance tool and coordinating expansion to new channels and geographies.

Responsibilities cover real-time and retrospective monitoring, reporting, investigation, and collaboration with legal and compliance teams.

Qualifications

• Bachelor's degree in finance, business, legal studies or related field.
• Experience in compliance, surveillance, or audit within the financial services industry.
• Fluent English (C1); other European languages valued.

Responsibilities

• Monitor and analyze employee communications across channels to identify suspicious or non-compliant activities.
• Ensure all monitoring activities adhere to regulatory guidelines and internal policies; prepare detailed reports.
• Investigate potential breaches, cooperate with legal teams, and assist in resolving issues with recommended actions.
• Contribute to development and improvement of communication surveillance policies and train staff.
• Stay updated on regulatory changes and collaborate with IT to improve surveillance tools and processes.

Skills

Fluent English

Multilingual

Attention to detail

Analytical skills

Problem solving

Client Orientation

Empathy

Ethics

Innovation

Proactive Thinking

Education

Bachelor’s degree in finance, business, legal studies, or related field

Job description

Excited to grow your career?

BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers and designers.

Learn more about the area:

CIB’s Risk Control Assurance Area (RCA) is responsible for ensuring the proper management of all types of operational risk to which CIB is exposed and their possible reputational impact, extending the methodology for identifying and monitoring risks and promoting the establishment of the necessary mitigation, control and monitoring measures in the operational processes/activities carried out by the Area, as well as those outsourced by it. CIB’s RCA monitors the functioning of the Area’s control environment and its effectiveness.

About the job:

The Communication Surveillance Analyst is responsible for monitoring, analyzing, and reporting on employee communications within the CIB area to ensure compliance with regulatory requirements and internal policies. This role involves detecting and mitigating risks related to market abuse, insider trading. customer compliance, etc…

It also involves the continuous improvement of the surveillance tool and participation in projects to roll it out across new communication channels and geographies.

KEY RESPONSIBILITIES

Monitoring and Analysis

• Conduct real-time and retrospective monitoring of electronic communications across various channels (emails, chats, phone calls) to identify suspicious or non-compliant activities.
• Use advanced surveillance tools and software to analyze communication data effectively.

Compliance and Reporting

• Ensure that all communication monitoring activities adhere to regulatory guidelines and internal policies.
• Prepare detailed reports of findings and elevate potential issues to senior compliance officers and relevant stakeholders.
• Play a key role in preparing responses to regulatory examinations, including the collection and coordination of relevant information and supporting evidence.

Investigation and Resolution

• Investigate potential breaches of compliance, market abuse, or misconduct, collaborating with other compliance officers and legal teams as necessary.
• Assist in the management and resolution of compliance issues, recommending corrective actions if needed.

Policy Development and Training

• Contribute to the development and enhancement of communication surveillance policies and procedures.
• Participate in training sessions and awareness programs to educate employees on compliance and surveillance matters.

Continuous Improvement

• Stay updated on regulatory changes and emerging trends in communication surveillance.
• Work with IT and other departments to improve surveillance technologies and processes.
• Participaete as a Product Owner in projects focused on developing the tool´s capabilities and implementing it across new geographies and/or communication channels.

REQUIRED

• Bachelor’s degree in finance, business, legal studies, or a related field.
• Experience in compliance, surveillance, or audit within the financial services industry.
• Strong understanding of regulatory requirements (e.g., CNMV, EBA, FED, SEC, etc).
• Fluent English (C1) and other European languages are valued.

VALUABLE

• Experience in surveillance technologies and data analysis tools.
• Experience in project management as a Product Owner and in functional testing and validation, working closely with development teams and Tech Leads.

PREFERRED SKILLS

• Strong attention to detail and ability to handle confidential information.
• Excellent analytical and problem-solving skills.
• Familiarity with global financial markets and investment banking operations.
• Strong communication and interpersonal skills.

Skills:

Client Orientation, Empathy, Ethics, Innovation, Proactive Thinking