Commercial Excellence Specialist

Klöckner Pentaplast; Gerona; Presencial; EUR 42.000 - 62.000; Jornada completa

Descripción de la vacante

Klöckner Pentaplast is seeking a Commercial Excellence Specialist to strengthen the Trays sales organisation by improving day-to-day operations, sales processes and CRM governance. This role will collaborate across the business to turn needs into practical improvements that boost productivity and growth.

You will enable Account Managers, act as Salesforce lead for the Trays segment, and translate business requirements into IT requests to deliver measurable results in a fast-paced,

Formación

• Experience supporting customer-facing sales teams or commercial operations.
• Exposure to CRM initiatives, process governance, digitalisation or automation.
• Strong teamwork and stakeholder engagement skills.

Responsabilidades

• Support Account Managers in day-to-day operations per SLA.
• Own Salesforce initiatives (mobile experience, opportunity UX, Outlook integration).
• Translate business needs into clear requirements for IT delivery.
• Coordinate testing and alignment with sales and functions.
• Act as CRM Key User for Trays, point of contact for CRM Champions.
• Improve Salesforce adoption, data quality and user proficiency.
• Identify process inefficiencies and drive standardisation and automation.

Conocimientos

Collaborative approach

Stakeholder engagement

Delivery driven

Continuous improvement mindset

Herramientas

Salesforce

ERP systems

Power BI

Jira

Descripción del empleo

The Company

kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection, shelf life and contribute to reducing the overall carbon footprint.

kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection, shelf life and contribute to reducing the overall carbon footprint.

At kp, we are passionate about ensuring our customers' satisfaction, and we strive to achieve this goal by focusing all our efforts on meeting their evolving needs. Our dedication to drive a positive change in the packaging industry with a focus on quality and sustainability has earned us a reputation as a trusted partner for businesses worldwide.

Commercial Excellence Specialist, Trays

KP Trays | Commercial Excellence

Purpose of the Job

We are looking for a driven Commercial Excellence Specialist to support the Trays sales organisation by strengthening day-to-day commercial operations, sales processes and CRM governance. Working across the business, you will help Account Managers operate effectively, act as the key Salesforce contact for the Trays segment and turn business needs into practical improvements. This is an influential role for someone who enjoys connecting people, systems and processes to improve sales productivity and help achieve growth targets.

Key Responsibilities

• Support Account Managers in day-to-day operations in line with the Roles & Responsibilities SLA framework.
• Act as business owner for selected Salesforce initiatives, including the mobile experience, opportunity UX and Outlook integration.
• Translate business needs into clear requirements and partner with IT to support consistent delivery and a best-in-class user experience.
• Coordinate testing and alignment with sales team members and relevant functions to support successful delivery.
• Serve as CRM Key User for Trays and the direct point of contact for CRM Champions.
• Improve Salesforce adoption, user proficiency and data quality across the Trays organisation.
• Identify process inefficiencies and drive standardisation, digitalisation and automation across commercial activities.

What You’ll Need

Essential

• Strong working knowledge of Salesforce, ERP systems, Power BI and Jira.
• A collaborative approach, with the ability to engage and align a broad range of stakeholders.
• Strong drive to complete tasks and deliver tangible results.
• Curiosity and a continuous-improvement mindset, with a focus on improving both speed and quality.

Relevant Experience

• Experience supporting customer-facing sales teams or commercial operations.
• Exposure to CRM initiatives, process governance, digitalisation or automation.

What we offer

• A high-impact role enabling sales productivity, operational efficiency and data-driven decision-making.
• Ownership of selected Salesforce initiatives and commercial workflows, with cross-functional exposure across the Trays segment, sales, IT and other relevant functions.
• The opportunity to play a critical role in Commercial Excellence transformation across CRM, pricing and process governance.

At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in the organization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual preference, marital status, or inclusion in any other protected class.