Collection Specialist

GTT; España; A distancia; EUR 34.000 - 46.000; Jornada completa

Descripción de la vacante

A global connectivity company is seeking a Collections Specialist responsible for managing client portfolios and ensuring timely payments. This role involves working closely with stakeholders to resolve disputes and drive collections efforts. Ideal candidates will have over 2 years of experience in collections, strong communication skills, and proficiency in Excel. A proactive mindset is essential for enhancing customer experience and achieving collection targets.

Formación

• 2+ years of experience in a Collections/Accounts Receivable environment preferred.
• Demonstrable ability to hit core KPIs and targets.
• Effective written and verbal communication skills.

Responsabilidades

• Contact all parties related to the accounts for follow-up.
• Resolve past due balances and secure payment.
• Maintain bad debt at 0.5% or less.

Conocimientos

Communication skills

Organizational skills

Attention to detail

Problem-solving

Flexibility and Adaptability

Herramientas

Excel

Word

Descripción del empleo

Role Summary

Job Title: Collections Specialist

Location: UK (remote)/ Nottingham, travel will be required occasionally to GTT Nottingham office.

About GTT:

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.

We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net.

Role Purpose

The Collections Specialist is responsible for a portfolio of clients, ensuring that each client is contacted via phone and email and makes payment according to the contractual terms. This role helps GTT meet cashflow targets and minimise overdue debt and bad debt write-offs. The Collections Specialist will help resolve disputes, liaising with client contacts and internal stakeholders in Sales, Billing and Service Delivery to identify root causes. A proactive, inquisitive mindset and problem-solving approach are beneficial for this role.

The Collections Specialist should manage and drive stakeholder relationships across the business, ensuring high levels of customer service, and leverage relationships to drive results. Adopting a continuous improvement mindset, the role aims to enhance the customer experience and increase efficiency through process optimisation, automation and lean methods.

Duties and Responsibilities

• Working with an assigned number of Account Managers to assist in daily collections efforts
• Contacting all parties related to the accounts in the work queue daily and providing sound collection follow-up on delinquent accounts
• Provide support related to customer balance information, including detailed balance statements as necessary
• Research and adjust customer accounts as necessary
• Confer with internal and external customers by telephone and email to resolve past due balances and secure payment on overdue accounts
• Process credit requests
• Send disconnect notices out every month by the 3rd business day and throughout the month as necessary
• Maintain ETL (end of term liability) log and terminate customers immediately upon nonpayment
• Maintain bad debt at 0.5% or less
• Ensure aging is current and that customer issues are resolved timely
• Ensure credits are entered timely and reviewed within 3 business days of submission
• Approve all equipment releases to customers
• Work with departments to develop processes related to the customer and collections

Required Experience / Qualifications

• 2+ years of experience in a Collections/Accounts Receivable environment preferred
• Demonstrable ability to hit core KPIs and targets
• Demonstrated reporting and process improvement experience
• Effective written and verbal communication skills
• Strong organizational skills, with attention to detail, accuracy and accountability
• Ability to multi-task, adapt to multiple demands and shifting/competing priorities, and deliver high quality work in a fast-paced environment
• Proficiency in Excel and Word

Desirable Experience / Qualifications

• Experience in Telecommunications is an advantage but not essential

Core Competencies

• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources to reach a conclusion or judgment
• Accuracy and Attention to Detail: Understanding the importance of accuracy; ability to complete tasks with high levels of precision
• Decision Making and Critical Thinking: Ability to analyze situations and reach productive decisions based on informed judgment
• Flexibility and Adaptability: Ability to adapt to changing environments
• Problem Solving: Ability to recognize, anticipate, and resolve problems
• Teamwork: Ability to work cooperatively towards shared goals
• Accountability: Taking personal responsibility for assignments and results
• Process Improvement: Focus on continuous improvement of processes and services
• Accounts Payable (A-P): Knowledge of billing requirements and payable practices
• Accounts Receivable (A-R): Knowledge of billing requirements and receivable practices

Universal Competencies

• Continuous Improvement: Drive transformation and efficiency in core business practices
• Customer First (Customer Facing): Build an environment that values customer interactions and partnerships
• Operational Excellence: Focus on scalable processes that maximize positive customer impact

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