Client Success & Onboarding Specialist – Spain (Hybrid)

Live Nation Entertainment; Barcelona; Híbrido; EUR 32.000 - 52.000; Jornada completa

Descripción de la vacante

Live Nation Entertainment’s Ticketmaster Spain is seeking a Client Support Specialist for the Barcelona market. You will deliver high-quality, frontline support to event organisers and promoters, coordinating with Sales and Product Operations to ensure smooth event lifecycles.

Fluency in English is required, with strong Excel and PowerPoint skills. You will train clients, manage system installations, and maintain Salesforce records while fostering continuous improvement in service levels.

Formación

• Minimum 3 years of experience in Event Support or Box Office operations — this is a mandatory requirement.
• Previous experience with Ticketmaster systems and/or products is highly valued.
• Strong organisational, communication, and customer service skills, with a clear service‑oriented mindset.
• Solid understanding of the entertainment, attractions, or music industry, including its operational dynamics.
• Proficiency in Microsoft Excel and PowerPoint, with the ability to create reports, presentations, and operational documentation.
• Creative thinking and problem‑solving abilities, with flexibility to adapt to changing client needs.
• University degree - nice to have
• Fluency in English is mandatory for this role.

Responsabilidades

• Provide front-line support to a portfolio of clients, ranging from moderate to high impact.
• Collaborate closely with the Sales team to understand operational needs of both existing and prospective clients.
• Lead the onboarding process for new clients and ensure ongoing operational maintenance.
• Manage the full operational lifecycle of client events, ensuring smooth execution.
• Build and maintain strong client relationships through personalised and proactive support.
• Ensure service delivery meets or exceeds agreed service level agreements (SLAs).
• Guide and educate clients within established procedures to resolve technical or service-related queries.
• Promote and facilitate the adoption of Ticketmaster products and features.
• Provide consultancy to understand client business goals and define tailored technical/service solutions, coordinating with internal experts when needed.
• Develop deep knowledge of Ticketmaster’s operational products and services across the event lifecycle.
• Foster a culture of continuous improvement with clients to enhance operational efficiency.
• Align commercial and service agreements in collaboration with the Sales team.
• Coordinate onsite requirements and event coverage with clients and Field Operations.
• Maintain accurate and timely client support records in Salesforce.
• Provide onsite event support and after‑hours assistance when required.

Conocimientos

English fluency

Customer service

Communication skills

Excel

PowerPoint

Organisational skills

Event Support

Salesforce basic

Educación

University degree (nice to have)

Herramientas

Salesforce

TM1 portal

Descripción del empleo

Live Nation Entertainment’s Ticketmaster Spain is seeking a Client Support Specialist for the Barcelona market. You will deliver high-quality, frontline support to event organisers and promoters, coordinating with Sales and Product Operations to ensure smooth event lifecycles.

Fluency in English is required, with strong Excel and PowerPoint skills. You will train clients, manage system installations, and maintain Salesforce records while fostering continuous improvement in service levels.