Client Success Manager (French with English– EU)

Inbenta; Barcelona; Hybrid; EUR 40,000 - 50,000; Full time

Benefits offered by this job

Generous plan commissions

Permanent contract

Hybrid work model

Job summary

Inbenta is seeking a Client Success Manager to own and grow a diverse portfolio across Europe. You will be a trusted advisor, driving customer success, renewals, and expansion revenue while aligning Inbenta’s AI-driven solutions with business objectives.

You will manage relationships with enterprise and mid-market customers, coordinate cross-functional teams, and influence strategic outcomes. The role requires strong commercial acumen and multilingual collaboration in a fast-paced, international

Qualifications

• Bachelor’s degree in Business, Engineering, CS, or related field.
• 5+ years in SaaS/tech customer-facing role with commercial responsibility.
• Proven renewals and expansion experience in B2B.
• Experience with enterprise or mid-market clients.
• Familiarity with AI-driven technologies (AI, ML, NLP, APIs, SDKs).
• English required; French native preferred.

Responsibilities

• Own and manage a portfolio of customer accounts across multiple European markets.
• Build trust-based relationships with customer stakeholders.
• Drive adoption, measure value, and ongoing engagement.
• Lead QBRs and success planning sessions.
• Coordinate cross-functional teams to ensure delivery.
• Manage renewals and expansion opportunities.
• Provide Feedback to Product and Delivery teams as Voice of the Customer.

Skills

English

French (native preferred)

CRM management

Account management

Stakeholder management

Education

Bachelor's degree in Business, Engineering, CS, or related field

Tools

Salesforce

LinkedIn Sales Navigator

ZoomInfo

MS Applications/Teams

Job description

Company Overview

Inbenta is a global AI technology company specializing in enterprise‑grade Conversational AI for Customer Experience. Our knowledge‑first AI platform helps organizations unify fragmented data into a single, trusted AI knowledge layer to automate interactions, orchestrate workflows, and deliver accurate, secure, and compliant customer experiences at scale.

With over two decades of innovation, Inbenta combines Conversational AI, Generative AI, and proprietary semantic technology to deliver high‑accuracy, auditable, and multilingual solutions across chat, search, knowledge management, AI agents, and digital assistants. Trusted by 1,000+ organizations worldwide, Inbenta enables businesses across industries such as Banking, Insurance, Automotive, Retail, and Transportation to reduce operational costs, improve self‑service, and prove measurable AI impact.

Role Summary

As a Client Success Manager, you will own and grow a portfolio of enterprise and mid‑market customers across Europe. You will act as a trusted advisor, accountable for customer success, retention, renewals, and expansion revenue, ensuring customers realize measurable business value from Inbenta’s solutions. This role combines strategic account ownership with a strong commercial mindset.

Key Responsibilities

• Own and manage a portfolio of customer accounts across multiple European markets.
• Serve as the primary point of contact, building strong, long‑term relationships with customer stakeholders.
• Understand customer business objectives and align Inbenta solutions to measurable success outcomes.
• Drive customer adoption, value realization, and ongoing engagement across the full lifecycle.
• Own and execute expansion opportunities (upsell and cross‑sell), including opportunity qualification and solution positioning,
• Lead Quarterly Business Reviews (QBRs) and success planning sessions to demonstrate value, insights, and roadmap alignment.
• Monitor account health, usage, and risk indicators, proactively preventing churn and escalation.
• Act as the Voice of the Customer, translating feedback into actionable input for Product and Delivery teams.
• Coordinate cross‑functional teams to ensure successful delivery, issue resolution, and continuous improvement.
• Own and manage renewal processes, contributing directly to retention and revenue growth.
• Support customer advocacy initiatives, including references, testimonials, and case studies.
• Maintain accurate account data and forecasts in CRM and internal systems.
• Prioritize accounts, actions, and resources based on customer value, risk, and growth potential.

Required Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
• Minimum 5 years of experience in a SaaS or technology‑driven customer‑facing role (Client Success, Account Management, or similar) with commercial responsibility.
• Proven experience managing renewals and driving account expansion in a B2B environment.
• Experience working with enterprise or mid‑market customers.
• Familiarity with AI‑driven technologies (AI, ML, NLP, APIs, SDKs) is strongly preferred.
• Languages:
  • English required
  • Preferred Native French

Soft Skills & Competencies

• Strong customer‑centric and consultative mindset.
• Excellent communication skills in multicultural, multilingual environments.
• Ability to influence and manage senior stakeholders.
• Commercially driven, comfortable owning revenue‑related outcomes.
• Strong analytical and problem‑solving skills.
• Highly collaborative across distributed, cross‑functional teams.
• Proactive, structured, and able to manage competing priorities.
• Adaptable and comfortable in a fast‑paced, international environment.

Tools & Systems Experience

• Salesforce or similar CRM platforms.
• Account management and prospecting tools (e.g., LinkedIn Sales Navigator, ZoomInfo).
• MS applications, Teams, etc.

What We Offer

• Salary range: 40K to 50K
• Generous plan commissions
• Permanent contract
• Hybrid work model with the opportunity to work remotely
• Opportunity to work with international customers and teams.
• A collaborative, inclusive, and fast‑growing global environment.