Client Services Specialist, German Speaker

Autodesk Inc.; Laza; Presencial; EUR 32.000 - 45.000; Jornada completa

Descripción de la vacante

Autodesk is seeking a Client Services Specialist fluent in German to support customers and partners across channels. You will resolve access, licensing and account issues while delivering an exceptional customer experience.

In this role you’ll educate customers through training, onboarding, webinars and self-service guidance, act as SME on Autodesk policies, and collaborate with Sales to drive timely resolutions in a fast-paced environment.

Formación

• BSc or MSc graduate with 0–4 years of professional experience.
• Fluency in German and English required.
• Experience using a CRM system; Salesforce preferred.
• Willingness to work flexible shifts and overtime as needed (shift start times of 7:00 AM).

Responsabilidades

• Provide multi-channel support (phone, chat, email) to customers and partners.
• Troubleshoot product access, licensing, account, and order-related issues, ensuring timely resolution.
• Ensure access to purchased software using internal systems and remote tools.
• Deliver a high-quality, solution-focused customer experience.
• Educate customers and partners through training sessions, onboarding, webinars, and self-service guidance.
• Act as a subject matter expert on Autodesk policies, processes, and tools.
• Support partner enablement and collaborate cross-functionally (including Sales) to resolve issues.
• Contribute to knowledge base content and recommend process improvements.
• Maintain professionalism and adaptability in a fast-paced environment.

Conocimientos

German language

English language

CRM systems

Customer service

Multi-channel support

Educación

BSc/MSc

Herramientas

Salesforce

Descripción del empleo

Client Services Specialist, German Speaker

Job Requisition ID 26WD98388

Position Overview

As a Client Services Specialist, you will provide frontline support to Autodesk customers and partners, ensuring the timely resolution of product access, licensing, and account issues. You will deliver an exceptional customer experience by solving problems effectively, communicating clearly, and collaborating in a fast-paced, team-oriented environment.

Key Responsibilities

• Provide multi-channel support (phone, chat, email) to customers and partners
• Troubleshoot product access, licensing, account, and order-related issues, ensuring timely resolution
• Ensure access to purchased software using internal systems and remote tools
• Deliver a high-quality, solution-focused customer experience
• Educate customers and partners through training sessions, onboarding, webinars, and self-service guidance
• Act as a subject matter expert on Autodesk policies, processes, and tools
• Support partner enablement and collaborate cross-functionally (including Sales) to resolve issues
• Contribute to knowledge base content and recommend process improvements
• Maintain professionalism and adaptability in a fast-paced environment

Minimum Qualifications

• BSc or MSc graduate with 0–4 years of professional experience
• Fluency in German and English required
• Experience using a CRM system; Salesforce preferred
• Willingness to work flexible shifts and overtime as needed (shift start times of 7:00 AM)

Preferred Qualifications

• German plus other language skills are an advantage
• Strong verbal and written communication skills
• Experience in a customer service or support environment with strong problem-solving skills
• Ability to manage multiple priorities in a dynamic, fast-paced environment

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging