Customer Success Specialist (German Speaker) – Fusion

Merantix; Barcelona; Presencial; EUR 50.000 - 65.000; Jornada completa

Descripción de la vacante

Merantix is seeking a Product Adoption Specialist to join our Customer Success team in Barcelona. The role blends onboarding, adoption, and customer activation to maximize value from our technology in the EMEA region, with a hybrid work setup.

You will collaborate with Sales, Support, and Partners to guide customers, analyze usage, and drive successful milestones. Fluent English and German are required; additional European languages are a plus.

Formación

• Fluency in English and German (written and spoken)
• Experience in a customer-facing role — Customer Success, Account Management, technical support, or similar
• Familiarity with Autodesk Fusion or comparable D&M tools (e.g. SolidWorks, CATIA, Siemens NX)
• Proficiency in Salesforce or a similar CRM
• Strong communication skills with the ability to explain technical concepts clearly to a range of audiences
• Comfortable managing multiple customer accounts and priorities simultaneously

Responsabilidades

• Serve as the primary contact for customers during product activation — guiding them through login, user assignment, and project setup
• Drive a high volume of quality engagements via phone, email, and other digital channels to maximize customer impact
• Develop and execute onboarding and adoption strategies that increase customer value and product usage
• Support customers through early product milestones, identifying and resolving friction points before they become risk
• Analyze activation and usage data to identify trends, surface insights, and improve customer outcomes
• Collaborate cross‑functionally with Sales, Channel Partners, and Support to drive customer success milestones
• Document all customer activity and opportunities accurately in Salesforce

Conocimientos

English

German

Customer-facing

Salesforce

Communication skills

Account management

Autodesk Fusion

Educación

Bachelor's degree in Engineering, IT, or related discipline

Herramientas

Salesforce CRM

Descripción del empleo

Product Adoption Specialist

Customer Success · Barcelona, Spain (Hybrid) · EMEA

Position Overview

In the Customer Success organization, creating impactful experiences for our customers is our most important goal. We believe in a consistent, complete cycle of customer success that supports improved revenue and sustainable company growth. As we continue our business model transformation, driving continuous adoption of our technology is key to long-term customer value and partnership.

Responsibilities

• Serve as the primary contact for customers during product activation — guiding them through login, user assignment, and project setup
• Drive a high volume of quality engagements via phone, email, and other digital channels to maximize customer impact
• Develop and execute onboarding and adoption strategies that increase customer value and product usage
• Support customers through early product milestones, identifying and resolving friction points before they become risk
• Analyze activation and usage data to identify trends, surface insights, and improve customer outcomes
• Collaborate cross‑functionally with Sales, Channel Partners, and Support to drive customer success milestones
• Document all customer activity and opportunities accurately in Salesforce

Minimum Qualifications

• Fluency in English and German (written and spoken)
• Experience in a customer‑facing role — Customer Success, Account Management, technical support, or similar
• Familiarity with Autodesk Fusion or comparable D&M tools (e.g. SolidWorks, CATIA, Siemens NX)
• Proficiency in Salesforce or a similar CRM
• Strong communication skills with the ability to explain technical concepts clearly to a range of audiences
• Comfortable managing multiple customer accounts and priorities simultaneously

Preferred Qualifications

• Additional fluency in French or Italian
• Background in MFG, D&M, PLM, or a related technical field
• Experience with SaaS, cloud‑based software, or subscription business models
• Knowledge of 3D modeling tools or cloud technologies
• Bachelor’s degree in Engineering, IT, or a related discipline — or equivalent experience

If this sounds like you — even if you don’t meet every qualification — please consider applying. We value growth mindsets and potential just as much as experience.

Salary Transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, stock grants, and a comprehensive benefits package.