Client Service Manager (Manco Services)

CO_FNDRSP FundRock LIS SA Spain Branch; Valencia; Híbrido; EUR 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid model

Private health insurance

Holiday entitlement

Professional development

CPD guidance

Diverse team

Descripción de la vacante

Apex Group in Valencia is seeking a Client Service Manager to act as the primary relationship manager for a portfolio of alternative investment funds, ensuring top-tier service, governance, and regulatory compliance. You will collaborate with clients, fund delegates, internal teams and boards to oversee daily fund operations.

The role emphasizes client service, operational oversight and regulatory coordination, with opportunities for professional development within a diverse, global team.

Formación

• Academic degree, preferably in Finance or Economics.
• Experience in the financial sector is advantageous.
• Willingness to expand knowledge of laws and regulations across jurisdictions (e.g., Luxembourg).
• Strong commercial awareness, analytical and communication skills.
• Proficient with MS Office suite.
• Fluent in English with excellent written and oral communication.

Responsabilidades

• Serve as primary relationship manager for a portfolio of funds and stakeholders.
• Be the main contact for day‑to‑day fund activities and queries.
• Lead AIFM service review calls with clients.
• Maintain relationships with fund delegates and service providers.
• Ensure compliance with internal and external processes.
• Update client databases and reflect regulatory developments in policies.

Conocimientos

Fluent English

Commercial awareness

Analytical skills

MS Office

Educación

Finance or Economics degree

Herramientas

MS Office Suite

Descripción del empleo

FundRock is a Pan-European leading independent UCITS management company and AIFM (Alternative Investment Fund Manager). Our clients are established blue-chip companies and leaders in their domestic market. We invest in our people, enabling you to develop your skills and build on your experience. If you like the idea of working for an ambitious and growing company, as part of a multicultural team, we are the place for you.

Client Service Manager

Role Location: Valencia Employment Type: Full time permanent Role summary: As a Client Service Manager, you will act as the primary relationship manager for a portfolio of alternative investment funds and their stakeholders, ensuring the highest standards of client service, governance, and regulatory compliance. You will work closely with clients, fund delegates, internal teams, and boards to oversee day-to-day fund operations, coordinate key governance activities, and support the delivery of AIFM services. This is a highly visible role that combines client relationship management, operational oversight, and regulatory coordination to ensure funds are managed efficiently and in line with applicable requirements.

Key Responsibilities

• Work proactively on a portfolio of clients to support the daily activities of the funds under management.
• Act as main point of contact for the clients for day-to-day activities and resolution of any fund-related queries.
• Set-up and lead AIFM service review calls with clients to maintain a strong relationship.
• Establish and maintain excellent relationships with each of the fund delegates including portfolio managers, investment advisors, administrators and depositaries, including participation of service provider quality calls.
• Ensure compliance with internal and external processes.
• Maintain the Fund corporate calendar and monitor compliance with deadlines according to Fund corporate calendar and internal procedures.
• Update internal database on clients (static as well as dynamic) data by liaising internally with counterparties to verify and/or collect the required information.
• Ensue all funds have up-to-date policies and procedures that reflect on‑going regulatory developments and any other requirements as determined by the Fund Boards, including the Operating Memorandum.
• Liaise with internal teams to ensure compliance with internal procedures and their proper documentation, i.e. populate checklists, AML forms, UBO forms and other fund related reports with the support.
• Ensure all investor subscription documents incl. side letters are saved on client folder.
• Manage investors side letter matrix and resolve any gaps on responsible parties or approaching deadline.
• Where FundRock LIS acts as corporate secretary, liaise internally to collect Board pack relevant reports from internal departments and lead through the Board Meeting Agenda.
• Present AIFM reports in the Board Meeting.
• Preparation of reports for Senior Management Committee (Conducting Officers), Board of Directors of the Fund/Management Company.
• Prepare cash payment instructions for review and signature by the Client Service Manager.
• Preparation of presentation materials for physical client visits.
• Calculate and review client fees, create invoices and manage timely payment.
• Support with ad hoc projects.

Skills Required

• Academic degree, preferably in Finance or Economics.
• Experience in the financial sector is of advantage.
• Keen to further develop your practical knowledge of laws and regulations applicable to financial services, both within Luxembourg and other jurisdictions.
• Strong commercial awareness, analytical and communications skills.
• Good working knowledge in MS Office suite.
• Fluent in English with excellent written and oral communication skills.

As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team.

Benefits

• Hybrid Working Model
• Private health insurance.
• 27 working days holiday + Public holidays
• Opportunities for professional development.
• Professional Development (CPD) and Study Guidance programs
• Positive and hospitable work environment.
• Opportunity to work with a diverse, agile and global team.
• Exposure to all aspects of the business and cross‑jurisdiction.
• A genuinely unique opportunity to be part of an expanding large global business + more

Benefits As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in‑house training programs.

At Apex Group, we are committed to creating a diverse and inclusive workplace. In Spain, this includes our obligation under the LGD to ensure that people with disabilities are represented within our teams. If you have a recognised disability (≥33%), we welcome your application and will provide reasonable adjustments throughout the recruitment process.

We’re a people‑powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech‑enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies.

Prepare to accelerate. We’re a people‑powered business with a vision to inspire a new era of service‑led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. Positive change starts with you. We’re a people‑powered business with a vision to inspire a new era of service‑led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey. Find out more about us

We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset servicing industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single‑source solution and unified cross asset‑class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross‑jurisdictional expertise delivered by a long‑standing management team and over 13,000 highly integrated professionals.