Client Manager & Data Support UK B2B

Top Doctors; Barcelona; Hybrid; EUR 53,000 - 82,000; Full time

Benefits offered by this job

Stability and growth

Hybrid working method

Free on your birthday

Social benefits

Fun working environment

Young and international

Lots of fun

Job summary

A healthcare service provider in Barcelona is seeking a Client Manager & Data Support professional to enhance client relationships and drive business growth. This role involves onboarding clients, maintaining data integrity, and leveraging insights for upselling opportunities. Fluency in English and expertise in data visualization are essential. The company offers a hybrid work model and various social benefits.

Qualifications

• Experience in account management, ideally in healthcare or SaaS.
• Strong understanding of reporting and KPI management.
• Fluent English is required.
• Proficient with Outlook, Dynamics, Zoom, Teams and Excel.

Responsibilities

• Support client onboarding and setup on the platform.
• Maintain strong relationships with clinics and healthcare clients.
• Identify upselling opportunities through data analysis.
• Monitor potential partner engagement (PPE) and detect new collaboration opportunities.
• Maintain and update client data, including review migration, redactions, and configuration changes to optimize performance.
• Design and manage advanced Excel dashboards and reports to monitor performance, KPIs and ROI.
• Supervise and optimize API connections and data integrations with external platforms.
• Oversee key operational and strategic processes to improve client management and efficiency.
• Coordinate internal teams and create follow-up tasks to ensure timely execution of client needs.
• Support business growth initiatives and provide data-driven recommendations to Sales and Marketing teams.
• Review and validate deliverables such as monthly reports before distribution.

Skills

Account management

Data visualization

Client success

Communication skills

Technical skills (Outlook, Excel, etc.)

Tools

Excel

Outlook

Dynamics

Zoom

Teams

Excel

Job description

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Top Doctors Group is growing! Are you passionate about delivering excellent service and supporting impactful healthcare solutions? At Top Doctors Group, we’re seeking a Client Manager & Data Support professional who will play a key role in managing and developing relationships with clinics and healthcare organizations within the Top Doctors ecosystem. Your mission is to ensure an excellent client experience, identify opportunities for business growth, and leverage data insights to optimize performance and drive cross‑selling initiatives.

Responsibilities

• Support the onboarding and setup of clients on the Top Doctors platform (organisations, journeys, users, alerts, tags, etc.), including guidance on the use of tools and functional aspects.
• Maintain continuous communication and strong relationships with clinics and healthcare clients.
• Identify upselling and cross‑selling opportunities through data analysis and client insights.
• Monitor potential partner engagement (PPE) and detect new collaboration opportunities.
• Maintain and update client data, including review migration, redactions, and configuration changes to optimize performance and maximize return on investment.
• Design and manage advanced Excel dashboards and reports to monitor performance, KPIs, and ROI.
• Supervise and optimize API connections and data integrations with external platforms.
• Oversee key operational and strategic processes to improve client management and efficiency.
• Coordinate internal teams and create follow‑up tasks to ensure the timely execution of client needs.
• Support business growth initiatives and provide data‑driven recommendations to Sales and Marketing teams.
• Review and validate deliverables such as monthly reports before distribution.

Minimum Requirements

• Experience in account management, client success, or business intelligence — ideally in healthcare, SaaS, or digital services.
• Strong understanding of data visualization, reporting, and KPI management.
• Fluent English is required.
• Willingness to adapt to new procedures and tools.
• Technical Skills: Proficient in tools such as Outlook, Dynamics, Admin, Zoom, Teams, and Excel. Advanced in the use of computers and software, including knowledge of word processing software, spreadsheets, web browsing and email.
• Have good verbal and written communication skills, be able to listen actively to doctors, explain and respond clearly and concisely.

What do we offer?

• Stability and growth.
• Hybrid working method, Monday to Thursday 9h to 18.30h and Friday 9h to 15h.
• Leaders who prioritise day‑to‑day support.
• You will be free on your birthday.
• Social benefits and flexible remuneration to suit you.
• Young and international working environment.
• And… Lots of fun.

At TOP DOCTORS GROUP, we pride ourselves on creating an inclusive work environment where the diversity of all people is valued and respected. We believe that by recognising and catering to individual differences, all employees can fully develop their talents and contribute to the success of our company. We are committed to adapting to your personal needs, so we encourage you to contact us to discuss your individual needs.