Client Delivery Leader, Cybersecurity Services

Kudelski Security; Comunidad de Madrid; Presencial; EUR 65.000 - 95.000; Jornada completa

Descripción de la vacante

Kudelski Security in Spain is seeking a Delivery Manager to be the trusted business advisor to clients, working with senior leadership and operational stakeholders to drive outcomes across strategy, design, deployment, and operations.

The DM acts as the single owner of all Kudelski Security services for a defined client portfolio, coordinating across the organization, managing escalations, and delivering regular reporting and KPIs to demonstrate value.

Formación

• Experience in IT security or security operations.
• Strong customer-facing skills, including negotiation and conflict management.
• Knowledge of security vendors’ solutions such as endpoint detection and response, SIEMs, and OT security is a plus.

Responsabilidades

• Act as the single owner of all Kudelski Security services for a defined portfolio of clients.
• Understand client objectives, anticipate evolving needs.
• Lead and coordinate delivery across the entire organization.
• Orchestrate regular client engagements, manage escalations, and ensure timely resolution across all service streams.
• Deliver advanced reporting and KPIs to track performance, communicate value, and support client decision-making.
• Act as the voice of the client internally, providing structured feedback to operations, leadership, architects, DevOps, and account teams.
• Monitor SLAs, service quality metrics, and client satisfaction.
• Partner with the account team to drive account growth, service improvements, and conduct executive-level Service Reviews.
• Ensure effective coordination across all Kudelski Security service lines to deliver a consistent and integrated client experience.

Conocimientos

IT Security

Security Operations

Customer facing

Negotiation

Communication

Analytical thinking

Proactive learning

AI in delivery

Educación

B.S. in Computer Science or equivalent

CompTIA Security+ / CISM / CISSP

Descripción del empleo

Kudelski Security in Spain is seeking a Delivery Manager to be the trusted business advisor to clients, working with senior leadership and operational stakeholders to drive outcomes across strategy, design, deployment, and operations.

The DM acts as the single owner of all Kudelski Security services for a defined client portfolio, coordinating across the organization, managing escalations, and delivering regular reporting and KPIs to demonstrate value.