Delivery Manager

Kudelski Security; Comunidad de Madrid; Presencial; EUR 65.000 - 95.000; Jornada completa

Descripción de la vacante

Kudelski Security in Spain is seeking a Delivery Manager to be the trusted business advisor to clients, working with senior leadership and operational stakeholders to drive outcomes across strategy, design, deployment, and operations.

The DM acts as the single owner of all Kudelski Security services for a defined client portfolio, coordinating across the organization, managing escalations, and delivering regular reporting and KPIs to demonstrate value.

Formación

• Experience in IT security or security operations.
• Strong customer-facing skills, including negotiation and conflict management.
• Knowledge of security vendors’ solutions such as endpoint detection and response, SIEMs, and OT security is a plus.

Responsabilidades

• Act as the single owner of all Kudelski Security services for a defined portfolio of clients.
• Understand client objectives, anticipate evolving needs.
• Lead and coordinate delivery across the entire organization.
• Orchestrate regular client engagements, manage escalations, and ensure timely resolution across all service streams.
• Deliver advanced reporting and KPIs to track performance, communicate value, and support client decision-making.
• Act as the voice of the client internally, providing structured feedback to operations, leadership, architects, DevOps, and account teams.
• Monitor SLAs, service quality metrics, and client satisfaction.
• Partner with the account team to drive account growth, service improvements, and conduct executive-level Service Reviews.
• Ensure effective coordination across all Kudelski Security service lines to deliver a consistent and integrated client experience.

Conocimientos

IT Security

Security Operations

Customer facing

Negotiation

Communication

Analytical thinking

Proactive learning

AI in delivery

Educación

B.S. in Computer Science or equivalent

CompTIA Security+ / CISM / CISSP

Descripción del empleo

Stimulating. Motivating. Challenging.

Leveraging its long-standing expertise in securing digital content and fighting piracy, Kudelski Security, a division of the Kudelski Group, provides cybersecurity solutions and services focused on protecting data, processes, and systems for organizations worldwide. We safeguard critical assets in an era of increasingly digital and distributed environments.

Mission

The Delivery Manager (DM) is a trusted business advisor to clients, working with both senior leadership and operational stakeholders to drive outcomes across strategy, design, deployment, and operations.

The DM orchestrates the full portfolio of Kudelski Security services delivered to clients, managing both reactive and proactive service engagements and ensuring seamless coordination across all service lines.

The DM oversees service delivery end-to-end, ensuring high-quality execution, acting as an escalation point, and collaborating with internal teams to ensure client success throughout the lifecycle of Kudelski Security services.

If you:

• are customer-oriented and driven by delivering outstanding client satisfaction,
• thrive in dynamic environments and are eager to expand your knowledge and broaden your area of expertise,
• are committed to continuous learning and professional development,
• are rigorous, structured, and well-organized.

This position could be for you.

Your Responsibilities will be to:

• act as the single owner of all services delivered by Kudelski Security to a defined portfolio of clients,
• understand client objectives, anticipate evolving needs,
• lead and coordinate delivery across the entire organization,
• orchestrate regular client engagements, manage escalations, and ensure timely resolution across all service streams,
• deliver advanced reporting and KPIs to track performance, communicate value, and support client decision-making,
• act as the voice of the client internally, providing structured feedback to operations, leadership, architects, DevOps, and account teams,
• monitor SLAs, service quality metrics, and client satisfaction,
• partner with the account team to drive account growth, service improvements, and conduct executive-level Service Reviews,
• ensure effective coordination across all Kudelski Security service lines to deliver a consistent and integrated client experience.

This role involves:

• building strong, trusted relationships with client stakeholders,
• collaborating across diverse internal teams and client organizations,
• driving continuous improvement in service quality and delivery performance.

Your goal is to play a key role in delivering a Total Customer Experience and helping make our clients’ organizations more secure.

Qualifications & Experience

Experience:

• experience and background in IT, IT Security and/or Security Operations,
• excellent customer facing skillset including negotiation, conflict management, and listening skills,
• knowledge of security vendors’ solutions such as endpoint detection and response, SIEMs, and in OT security is a strong asset,
• excellent presentation and communication skills, including leading of face-to-face or phone meetings,
• strong analysis and synthesis capabilities.

Education:

• B.S. in Computer Science or equivalent degree,
• CompTIA Security+, CISM or CISSP certifications are a plus.

Skills:

• strong understanding of cybersecurity domains and service delivery frameworks,
• ability to navigate complex service environments across multiple offerings,
• positive mindset and adaptability, fostering strong client relationships,
• experience working with Security Operations environments,
• autonomous, team-oriented, and highly motivated,
• customer-centric mindset with a focus on delivering measurable outcomes,
• demonstrates strong curiosity and a proactive mindset to continuously learn, explore new topics, and expand areas of expertise,
• comfortable leveraging emerging technologies, including Artificial Intelligence, to enhance service delivery, client value, and operational efficiency,
• solution-oriented approach, leveraging analytical and creative thinking to address client needs in collaboration with the Operation teams.

Language:

• Fluent in English
• French is a plus

Why Join Us

Join a rapidly growing global organization with locations in Switzerland, France, Spain, and the United States. Kudelski Security combines a rich history of innovation and engineering with a pragmatic, client-focused approach to cybersecurity.

By joining us, you will contribute to shaping how customer organizations approach cybersecurity strategy while advancing your career in a dynamic and impactful environment.