Catalan and Spanish Speaking Customer Service Agent in Banking Valencia

Cross Border Talents; Valencia; Hybrid; EUR 17,000 - 18,000; Full time

Benefits offered by this job

Comprehensive training

Hybrid work after learning period

On-site training in Madrid

Job summary

Cross Border Talents in Valencia, Spain, seeks a Customer Service Agent fluent in Catalan and Spanish to support banking clients on site. The role offers 08:00–16:00 shifts, an initial on-site training period and a transition to hybrid work after learning.

You will handle inquiries, record interactions, and contribute to a positive customer experience. Required: high school diploma (Bachillerato), strong communication and teamwork, and basic computer skills.

Qualifications

• Fluent in Catalan and Spanish (written and spoken).
• High school education (Bachillerato) or equivalent.
• Strong communication and teamwork skills.
• Intermediate computer skills.
• Willing to attend 25 days of mandatory on-site training in Madrid.

Responsibilities

• Support banking customers in Catalan and Spanish.
• Answer customer enquiries, provide clear information and help resolve issues.
• Record customer interactions using internal systems.
• Work with your team to deliver a positive customer experience.

Skills

Catalan

Spanish

Computer skills

Education

Bachillerato (high school diploma)

Tools

CRM software

Job description

We are looking for a Catalan and Spanish speaking Customer Service Agent to join a banking support team in Valencia, Spain. The role offers morning shifts from 08:00 to 16:00, starting on site with a transition to hybrid working after the initial learning period. The expected start date is 2 November 2026.

Main responsibilities

• Support banking customers in Catalan and Spanish.
• Answer customer enquiries, provide clear information and help resolve issues.
• Record customer interactions using internal systems.
• Work with your team to deliver a positive customer experience.

What we are looking for

• Fluent Catalan and Spanish, both spoken and written.
• High school education (Bachillerato) or equivalent.
• Good communication and teamwork skills.
• Intermediate computer skills.
• Availability to attend 25 days of mandatory on-site training in Rivas, Madrid.
• Previous experience in banking customer service or management is valued.

What we offer

• Gross annual salary of €16,919.84 (€1,409.98 gross per month).
• Language allowance of €129.27 gross per month.
• Additional payment of €1.92 gross per hour for Sundays worked.
• Comprehensive training.
• Hybrid working after the initial learning period.

Candidates may also be considered for opportunities in Madrid.

Please note that applicants must already have the right to live and work in Spain.