Casualty Auto Claims Specialist

AIG Europe S.A. (Spain branch); Madrid; On-site; EUR 35,000 - 55,000; Full time

Job summary

AIG Europe S.A. (Spain branch) is seeking a Claims professional to manage the Casualty Auto portfolio from enquiry through liability assessment and quantum analysis, ensuring timely resolution and regulatory compliance. You will handle FNOL, vendor payments, and engage with internal stakeholders to maintain service excellence.

The role emphasizes attention to detail, strong time management, and the ability to navigate an evolving insurance landscape while delivering high-quality customer service.

Qualifications

• Experience in insurance, primarily claims or operations.
• Knowledge of legal, regulatory and procedural requirements.
• Result-driven with focus on accuracy and outcomes.
• Ability to work in an industry undergoing change.
• Excellent attention to detail and organizational skills.
• Strong time management and prioritization abilities.

Responsibilities

• Handle Casualty Auto portfolio of low complexity claims from enquiry to liability assessment and quantum analysis.
• Provide high standard of customer service while adhering to regulatory requirements.
• Manage claims handling enquiry, coverage determination, quantum analysis and liability assessment within authority limits.
• FNOL tasks including shared mailboxes, new claims, and vendor payments.
• Collaborate with Team Manager/Senior Adjuster on vendor and litigation management within allocation.
• Communicate with internal stakeholders as needed.
• Contribute to continuous improvement through QA reviews and best-practice procedures for Casualty Complex claims.
• Demonstrate a basic standard of technical claims competence for moderate complexity claims.
• Handle claims allocations within agreed authority levels.

Skills

Insurance knowledge

Claims handling

Regulatory compliance

Attention to detail

Time management

Communication

Tools

Claims system

Job description

AIG Europe S.A. (Spain branch) is seeking a Claims professional to manage the Casualty Auto portfolio from enquiry through liability assessment and quantum analysis, ensuring timely resolution and regulatory compliance. You will handle FNOL, vendor payments, and engage with internal stakeholders to maintain service excellence.

The role emphasizes attention to detail, strong time management, and the ability to navigate an evolving insurance landscape while delivering high-quality customer service.