Auto Claims Adjuster - Temporary

AIG Europe S.A. (Spain branch); Madrid; On-site; EUR 35,000 - 55,000; Full time

Job summary

AIG Europe S.A. (Spain branch) is seeking a Claims professional to manage the Casualty Auto portfolio from enquiry through liability assessment and quantum analysis, ensuring timely resolution and regulatory compliance. You will handle FNOL, vendor payments, and engage with internal stakeholders to maintain service excellence.

The role emphasizes attention to detail, strong time management, and the ability to navigate an evolving insurance landscape while delivering high-quality customer service.

Qualifications

• Experience in insurance, primarily claims or operations.
• Knowledge of legal, regulatory and procedural requirements.
• Result-driven with focus on accuracy and outcomes.
• Ability to work in an industry undergoing change.
• Excellent attention to detail and organizational skills.
• Strong time management and prioritization abilities.

Responsibilities

• Handle Casualty Auto portfolio of low complexity claims from enquiry to liability assessment and quantum analysis.
• Provide high standard of customer service while adhering to regulatory requirements.
• Manage claims handling enquiry, coverage determination, quantum analysis and liability assessment within authority limits.
• FNOL tasks including shared mailboxes, new claims, and vendor payments.
• Collaborate with Team Manager/Senior Adjuster on vendor and litigation management within allocation.
• Communicate with internal stakeholders as needed.
• Contribute to continuous improvement through QA reviews and best-practice procedures for Casualty Complex claims.
• Demonstrate a basic standard of technical claims competence for moderate complexity claims.
• Handle claims allocations within agreed authority levels.

Skills

Insurance knowledge

Claims handling

Regulatory compliance

Attention to detail

Time management

Communication

Tools

Claims system

Job description

Who we are

AIG is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. Get to know the business (Choose the relevant description)

About the role

• To handle Casualty Auto portfolio of low complexity claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders.


• Provide a high standard of customer service and adherence to legal and regulatory requirements.


• Managing claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a high standard of customer service.


• FNOL – Managing shared mailboxes, open new claims, borderaux payments and Vendors invoice payments


• Work with Team Manager/Senior Adjuster to ensuring effective vendor and litigation management on claims within a personal allocation.


• Internal stakeholder communication where required


• Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes


• Contribute to maintenance of best practice procedures for Casualty Complex claims, consistent with global best practice.


• Demonstrate a basic standard of technical claims competence for handling moderate complexity complex claims.


• Handle claims allocated within agreed level of authority limit

What we’re looking for:

• Experience in insurance, mainly in Claims or Operations


• Knowledge of legal / regulatory and procedural requirements


• Result driven


• Capacity to work in an industry changing landscape


• Attention to detail


• Good time management and priorization skills

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area: TH - Other AIG Europe S.A. (Spain branch) As a global risk leader with deep industry expertise and innovative solutions to smartly manage risk, AIG enables our clients’ growth in ways they never thought possible. We also do the same for our colleagues, because we know our people are our greatest strength – the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Additional information about AIG can be found at www.aig.com | YouTube | Instagram| LinkedIn.