Casino Operations Lead — Guest Relations & Compliance

Royal Caribbean Group

Coslada

Presencial

EUR 42.000 - 56.000

Jornada completa

Hace 4 días

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Descripción de la vacante

Royal Caribbean Group in Madrid-Coslada region seeks a Senior Casino Supervisor to lead daily casino operations aboard our vessels, oversee guest relations, ensure compliance with gaming regulations, and drive performance management of casino staff. The role requires shipboard experience, supervisory background in casinos or resorts, strong decision making, and proficiency with Excel and Word.

You will manage costs, promote revenue growth, and uphold exceptional service standards for

Formación

Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings.
One to two years progressive supervisory experience in a casino function with resorts, cruise lines, and hotels.
Ability to make decisions based on sound judgment regarding rules and regulations.
Ability to observe and recognize payout accuracy, dealer behavior and associated activities.
Satisfactory completion of Gaming Board/Commission approved dealer school.
Ability to manage the financial aspects of a casino operation, including identifying expense reductions and promoting revenue growth through upselling.

Responsabilidades

Lead and manage day-to-day casino operations.
Ensure guest relations and service standards.
Maintain compliance with all gaming rules as per SQM.
Direct performance management of casino staff.
Identify expense reductions and drive revenue growth through promotions and upselling.