Business Process Expert

Puig SL; Barcelona; On-site; EUR 34,000 - 48,000; Full time

Benefits offered by this job

Employee discount

International company

Competitive compensation

Job summary

Puig seeks a proactive OtC professional to coordinate training plans and drive process improvements across Order To Cash, including cross-functional collaboration for new subsidiaries and brands.

With 2–3 years of OtC experience and fluency in English and Spanish, you will leverage SAP and digital transformation tools to optimize service levels, receivables, and cash collection while working in a dynamic, international environment.

Qualifications

• Requires university degree in Engineering, Business Admin or similar.
• 2–3 years experience in a similar role.
• Fluent in English and Spanish.
• Experience with SAP and digital transformation projects is a plus.

Responsibilities

• Coordinate training plans for OtC teams and align to processes.
• Lead initiatives and projects within OtC (subsidiaries, brands).
• Analyze opportunities and drive projects to improve OtC KPIs (Service, Receivables, KPI outcomes).
• Monitor OtC KPIs and workload; ensure continuous improvement.

Skills

English

Spanish

Communication

Teamwork

Education

University degree (Engineering / Business / similar)

Tools

SAP

Digital transformation

Job description

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.

Who we are

Puig is a home of Love Brands within a family company that furthers wellness, confidence and self-expression while leaving a better world. For more than a century, our entrepreneurial spirit and passion for creativity have made us a challenger in the premium beauty industry.

With 17 Love Brands across Fragrance and Fashion, Makeup and Skincare, we create stories that connect with people’s emotions and are powered by a global team of over 13,000 passionate professionals. With products sold in more than 150 countries and €5,042 million in net revenue in 2025, and guided by strong values and sustainability commitments, Puig continues to grow as a Home of Creativity: an open-minded space where Creators Of All Kinds are empowered to thrive, innovate and express who they are.

The Opportunity

To improve process alignment and efficiency of Order To Cash organizations, under continuous improvement methodology to achieve the objectives fixed in terms of Customer Care, Service, Receivables and Cost. To adapt our OtC Processes to the new Business models.

What you'll get to do

Planning

• To coordinate the implementation of training plans for OtC teams aligned to processes & to improve knowledge, performance and accuracy.
• To prioritize and coordinate new requirements, and act as a key user for functional designs. To work and lead initiatives and projects within OtC process (new subsidiaries, new brands,…)
• To analyze opportunities and drive specific projects to improve OtC procedures and KPIs outcome

Execute

• To assure continuous improvement on existing processes & tools based on detected issues and internal best practices
• To be a part of the approval of any change in the OtC process needed locally/regionally, finally approved by the BPO.
• To monitor performance and work load of the OtC teams.

Control

• To follow a sustainability process to assess skill gaps for OtC
• To follow up overall OtC KPIs and look for corrective actions: Service Level, Receivables, Collections and Risks, TPP.

We'd love to meet you if you have

University degree in Engineering, Business Administration, or a similar field.

2–3 years of experience in a similar role.Fluent in English and Spanish.

Other European languages are a plus.

Experience with SAP, digital transformation projects, and B2B and/or D2C business models is a strong plus.

Strong communication and teamwork skills, with a collaborative and persevering mindset

What you'll love about us

• An entrepreneurial, creative and welcoming work culture
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package
• Employee discount on our products

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

Puig 2024. This information is privileged, confidential and contains private information. Any reading, retention, distribution or copying of this communication by any person other than its intended recipient is prohibited.