Business Performance & Optimization Manager

DERTOUR DMC Network; Palma; On-site; EUR 35,000 - 45,000; Full time

Benefits offered by this job

Private health insurance

Training & development

Career advancement

International work environment

Job summary

DERTOUR DMC Network in Palma, Spain is seeking a Business Performance & Optimization Manager to drive digital distribution of accommodation and destination services across our DMC network. You will own the end-to-end client lifecycle, onboarding, integrations, go-live activities and ongoing optimization for internal brands and B2B partners.

The role focuses on coordinating API connections with partners such as Peakwork, Travelgate and Anixe, monitoring data quality and connectivity KPIs, and

Qualifications

• Experience with travel API distribution and connectivity platforms (e.g. Peakwork, Travelgate, Anixe).
• Good understanding of XML/JSON, web services and integration processes.

Responsibilities

• Manage client relationships for digital distribution and connectivity topics.
• Lead onboarding projects from requirements gathering through testing, certification and go-live.
• Coordinate API integrations via partners such as Peakwork, Travelgate, Anixe and direct connections.
• Monitor connectivity performance, data quality and operational KPIs.
• Identify commercial opportunities and scalable solutions from client requirements.
• Represent the DMC network at client meetings, industry events and trade fairs.

Skills

Travel APIs

Connectivity platforms

XML/JSON

Web services

Integration processes

Education

Tourism background

Job description

From hotel reservations, to transfers and other services such as excursions on site, also in the destinations our guests can rely on DERTOUR as a solid partner for their travel arrangements. Our network of 23 destination management companies (DMCs) encompasses around 1,700 employees and 74 offices in 29 destinations worldwide. More than 4 million guests per year avail themselves of the services we provide.

The Business Performance & Optimization Manager drives the digital distribution of accommodation and destination services across the DMC network, ensuring scalable and reliable connectivity solutions that support commercial growth. As the owner of the end-to-end client lifecycle, the role manages onboarding, integrations, go-live activities and ongoing optimization for internal brands and external B2B partners. Acting as the central interface between clients, DMC teams, technology providers and gateway partners, the Client Success Manager ensures efficient and accurate exchange of content, availability and booking data while continuously improving connectivity performance, time-to-market and distribution opportunities across the network.

Main Responsibilities

• Manage client relationships and serve as the main contact for digital distribution and connectivity topics.
• Lead onboarding projects from requirements gathering through testing, certification and go-live.
• Coordinate API integrations via partners such as Peakwork, Travelgate, Anixe and direct connections.
• Monitor connectivity performance, data quality and operational KPIs.
• Identify commercial opportunities and translate client requirements into scalable solutions.
• Represent the DMC network at client meetings, industry events and trade fairs.

What we offer

• Permanent full-time contract
• Salary range: €35,000 - €45,000 per year, depending on experience
• Opportunity to join a leading company within the tourism industry
• Excellent working environment and collaborative culture
• Company contribution towards private health insurance
• Individual and group training and development programs
• Real career development opportunities both locally and within DERTOUR Group
• International environment and exposure to a leading global tourism organization

Candidate Profile

• Experience with travel API distribution and connectivity platforms (e.g. Peakwork, Travelgate, Anixe).
• Good understanding of XML/JSON, web services and integration processes.
• Background in tourism, preferably with a DMC, tour operator, bedbank or travel-tech company.
• Experience in client success, technical account management or integration projects.
• Ability to translate technical concepts into business-oriented solutions.
• Strong analytical and problem-solving skills.
• Commercial mindset with KPI-driven decision making.
• Fluent English; additional European languages are an advantage.