Billing Tech Support Lead - Cloud, SAP & APIs

Ingram Micro European Services; Santander; Presencial; EUR 70.000 - 110.000; Jornada completa

Descripción de la vacante

Ingram Micro European Services is seeking a Billing Technical Support Leader to guide a team handling complex billing, invoicing, and platform issues. You will collaborate with Engineering, Product, Finance, and Vendor teams to ensure accurate billing and fast resolutions.

We value deep technical knowledge of SAP, APIs, cloud services, and databases, plus strong customer-focused communication and problem-solving skills.

Formación

• 6–10+ years in billing technical support.
• Expertise with SAP, SaaS billing platforms, APIs, databases, and cloud services.
• Strong understanding of web technologies and system architecture.
• Proven troubleshooting and escalation management skills.

Responsabilidades

• Lead, mentor, and develop a team of Billing Technical Support Engineers.
• Oversee daily operations of the billing technical support function.
• Manage staffing, scheduling, and on‑call rotations.
• Serve as the highest escalation point for complex billing and technical issues.
• Guide engineers through advanced troubleshooting and root cause analysis.
• Review and approve credit/debit adjustments and invoice reconciliations.

Conocimientos

Billing expertise

SAP

SaaS billing

APIs

Cloud services

Databases

Linux

Troubleshooting

Escalation management

Communication

Educación

ITIL certification

Cloud certifications (Azure/AWS/GCP)

Herramientas

Docker

Kubernetes

Jira

Confluence

Descripción del empleo

Ingram Micro European Services is seeking a Billing Technical Support Leader to guide a team handling complex billing, invoicing, and platform issues. You will collaborate with Engineering, Product, Finance, and Vendor teams to ensure accurate billing and fast resolutions.

We value deep technical knowledge of SAP, APIs, cloud services, and databases, plus strong customer-focused communication and problem-solving skills.