Senior Cloud & ERP Support Engineer

Ingram Micro; Santander; Presencial; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

Ingram Micro is seeking a Senior Technical Support Engineer to act as a technical authority for complex customer challenges. You will own escalations across Azure, AWS, and ERP-integrated environments, lead incident response, and partner with Engineering, Product, ERP, and vendor teams to improve system resilience and customer experience.

The role requires 5+ years in cloud support or related fields, a strong SQL/database background, and ITIL familiarity.

Formación

• 5+ years in cloud support engineering or similar roles.
• Experience troubleshooting SaaS-based cloud solutions.
• Solid understanding of SQL and databases (MySQL, MSSQL, PostgreSQL).
• Strong troubleshooting across APIs and cloud services.
• Familiarity with ITIL processes: Incident, Problem, Change, RCA.
• Excellent communication and customer-first mindset.

Responsabilidades

• Troubleshoot and resolve advanced issues across Azure/AWS services.
• Support hybrid, multi-cloud, and on-premises integrations.
• Lead incident response and bridge calls; drive service restoration.
• Diagnose outages and performance issues using monitoring tools and logs.
• Troubleshoot ERP/SAP integrations and ensure stable data flows.
• Conduct RCA and drive long-term improvements; mentor junior engineers.

Conocimientos

Cloud support engineering

SRE-adjacent roles

SQL & database concepts

APIs & cloud services

ITIL processes

Excellent communication

Global, high-pressure environments

Educación

Bachelor's degree in Computer Science or equivalent

Herramientas

Datadog

Zabbix

Azure Monitor

CloudWatch

Terraform

Descripción del empleo

Ingram Micro is seeking a Senior Technical Support Engineer to act as a technical authority for complex customer challenges. You will own escalations across Azure, AWS, and ERP-integrated environments, lead incident response, and partner with Engineering, Product, ERP, and vendor teams to improve system resilience and customer experience.

The role requires 5+ years in cloud support or related fields, a strong SQL/database background, and ITIL familiarity.