Billing & Reservations Coordinator

Hyatt Hotels Corporation; Barcelona; Presencial; EUR 30.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hyatt hotel rates for you and family

Discounts at hotel restaurants and bar

Employee restaurant with varied daily”

Wellbeing platform access

Global career opportunities within the

Descripción de la vacante

Grand Hyatt Barcelona is seeking a detail-oriented Billing & Reservations Coordinator to join the Reservations team. You will manage reservation administration, billing processes, payments, invoices, and follow-up with guests, agencies, and corporate clients.

Responsibilities include processing and verifying reservations in Opera Cloud PMS, managing deposits and billing arrangements, and coordinating with Finance on discrepancies. Fluency in English and Spanish is required.

Formación

• Experience in Reservations, Billing, Revenue Support or Front Office within a hotel.
• Strong knowledge of Opera Cloud PMS and hotel billing processes.
• Excellent attention to detail and organizational skills.
• Strong communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Fluent in English and Spanish; other languages are a plus.

Responsabilidades

• Process, modify, and cancel individual and group reservations in Opera Cloud PMS.
• Verify reservation details, rates, payment methods, and billing instructions.
• Manage deposits, prepayments, payment links, VCCs, and billing arrangements.
• Follow up on pending payments with guests, agencies, and corporate clients.
• Generate and review invoices, refunds, and billing adjustments.
• Ensure accurate folio management and PM accounts.
• Coordinate with Finance on payment discrepancies and outstanding balances.
• Respond to billing and reservation enquiries promptly and professionally.
• Maintain guest profiles in Opera Cloud PMS and support reporting on arrivals, payments, and billing exceptions.
• Ensure compliance with hotel procedures and data protection standards.

Conocimientos

Reservations experience

Billing experience

Revenue support

Front Office

Opera Cloud PMS

Billing & invoicing

Attention to detail

Organizational skills

Customer service

Multitasking

MS Office (Outlook, Excel)

English & Spanish

Herramientas

Opera Cloud PMS

Microsoft Office

Descripción del empleo

At Grand Hyatt Barcelona, one of the city’s newest luxury landmarks, we are looking for a detail‑oriented and service-driven Billing & Reservations Coordinator to join our Reservations team.

This role is responsible for managing reservation administration, billing processes, payment collection, invoicing, and financial follow‑up related to guest bookings. Working closely with Reservations, Finance, Front Office, guests, travel agencies, corporate accounts, and third‑party partners, you will help ensure accurate reservation management, timely payment collection, and a seamless guest experience.

Key Responsibilities

• Process, modify, and cancel individual and group reservations in Opera Cloud PMS.
• Verify reservation details, rates, payment methods, billing instructions, and special requests.
• Manage deposits, prepayments, payment links, virtual credit cards (VCC), and billing arrangements.
• Follow up on pending payments with guests, agencies, and corporate clients.
• Generate and review invoices, refunds, and billing adjustments.
• Ensure accurate billing instructions, PM accounts, and folio management.
• Coordinate with Finance regarding payment discrepancies and outstanding balances.
• Respond to billing and reservation enquiries in a professional and timely manner.
• Maintain accurate records and guest profiles in Opera Cloud PMS.
• Support reporting related to arrivals, payments, and billing exceptions.
• Ensure compliance with hotel procedures, financial controls, and data protection standards.

Skills & Qualifications

• Previous experience in Reservations, Billing, Revenue Support, or Front Office within a hotel environment.
• Strong knowledge of Opera Cloud PMS.
• Understanding of hotel billing, payment, and invoicing processes.
• Excellent attention to detail and organizational skills.
• Strong communication and customer service abilities.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proficiency in Microsoft Office, particularly Outlook and Excel.
• Fluent in English and Spanish; additional languages are an asset.

What You’ll Love About Us

• Special Hyatt hotel rates for you, your family, and friends from day one.
• Discounts at hotel restaurants and bars.
• Employee restaurant offering nutritious and varied daily menus.
• Access to a wellbeing platform focused on mental health and personal growth.
• Continuous learning, development programs, and global career opportunities across Hyatt hotels worldwide.