Doorman

Grand Hyatt; Barcelona; Presencial; EUR 18.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts

Staff meals

Career development

Descripción de la vacante

Grand Hyatt Barcelona is seeking a professional Doorman to join our Front Office team. You will be the welcoming first point of contact, creating memorable arrivals and departures with warmth, professionalism, and attention to detail.

This operational role features a rotating schedule, including weekends and public holidays. You will collaborate with Front Office, Concierge, Guest Relations, and Security to ensure an exemplary guest experience at a world-class property.

Formación

• Hospitality experience in luxury hotels or customer service preferred but not required.
• Excellent communication and interpersonal skills.
• Strong guest service orientation and a passion for memorable experiences.
• Professional appearance and positive attitude.
• Ability to work in a fast-paced, team-oriented environment.
• Ability to remain calm while managing multiple priorities.
• Basic English and Spanish; additional languages are a plus.
• Flexibility to work rotating shifts, weekends, and holidays.

Responsabilidades

• Welcome and bid farewell to guests with warmth and courtesy.
• Assist guests on arrival and departure for a smooth experience.
• Coordinate arrivals/departures with Bell Attendants and Front Office.
• Assist with transportation arrangements and valeting when required.
• Handle receipt and delivery of packages and guest items.
• Provide directions and information about the hotel and local area.
• Deliver personalized attention to VIP guests and special arrivals.
• Maintain the entrance area to high standards of appearance.
• Anticipate guest needs and provide proactive assistance.
• Represent the Grand Hyatt brand with professionalism and elegance.

Conocimientos

Hospitality experience

Customer service

Communication skills

Teamwork

Multi-tasking

English basic

Spanish basic

Descripción del empleo

Grand Hyatt Barcelona, one of the city’s newest and most prestigious luxury hotels, is looking for a professional, welcoming, and service-oriented Doorman to join our Front Office team. In this role, you will be the first and last point of contact for our guests, creating exceptional first impressions and ensuring every arrival and departure is handled with warmth, professionalism, and attention to detail. This position is offered under a permanent contract. If you are passionate about hospitality, enjoy interacting with people, and take pride in delivering memorable guest experiences, this is an excellent opportunity to grow your career within a world‑class hospitality brand.

About The Role

As a Doorman, you will act as an ambassador of the Hyatt brand, welcoming guests, assisting with their needs, and ensuring a smooth, personalized experience from the moment they arrive. This is an operational position with a rotating schedule, including shifts, weekends, and public holidays according to hotel operational needs. You will work closely with Front Office, Bell Attendants, Concierge, Guest Relations, and Security teams to ensure an exceptional guest experience.

Key Responsibilities

• Welcome and bid farewell to guests with warmth, professionalism, and courtesy.
• Assist guests upon arrival and departure, ensuring a smooth and memorable experience.
• Coordinate guest arrivals and departures with Bell Attendants and Front Office teams.
• Support guests with transportation arrangements and valet parking services when required.
• Handle and coordinate the receipt and delivery of packages, correspondence, and guest items.
• Assist with concierge‑related requests and provide directions and information about the hotel and local area.
• Deliver personalized attention to VIP guests and support special arrivals.
• Maintain the entrance area to the highest standards of appearance and hospitality.
• Anticipate guest needs and provide proactive assistance whenever possible.
• Represent the Grand Hyatt brand with professionalism, elegance, and exceptional service.

Qualifications

• Previous experience in hospitality, luxury hotels, or customer service is preferred but not required.
• Excellent communication and interpersonal skills with a friendly and approachable attitude.
• Strong guest service orientation and passion for creating memorable experiences.
• Professional appearance and positive attitude.
• Ability to work effectively in a fast‑paced and team‑oriented environment.
• Ability to remain calm and professional while managing multiple priorities.
• Basic English and Spanish language skills; additional languages are a plus.
• Proactive mindset and willingness to assist guests and colleagues at all times.
• Flexibility to work rotating shifts, weekends, and public holidays.

Care Connects Us – Do You Share Our Values?

At Hyatt, we care for people so they can be their best. Our values — Empathy, Integrity, Respect, Inclusion, Innovation, and Well‑being — guide everything we do and define how we work together every day.

Hyatt is an equal opportunity employer committed to fostering an inclusive environment for people of all backgrounds and experiences.

What You Will Love About Us

• Tarifas especiales en hoteles Hyatt para ti, tu familia y amigos desde el primer día.
• Descuentos en restaurantes y bares del hotel.
• Comedor de empleados con menús diarios saludables y equilibrados.
• Acceso gratuito a una plataforma de bienestar y apoyo a la salud mental.
• Formación continua y oportunidades de desarrollo profesional dentro del grupo Hyatt a nivel mundial.

Be Part of Something GRAND

With more than 1,150 hotels in over 70 countries, Hyatt is globally recognized as a Great Place to Work. Our Front Office team plays a vital role in delivering personalized and memorable guest experiences. Join Grand Hyatt Barcelona and become part of a GRAND team that turns every stay into something exceptional.