Technical Support Specialist - Hospitality Tech (1st Line)

Availpro; Barcelona; Presencial; EUR 28.000 - 42.000; Jornada completa

Descripción de la vacante

D-EDGE is seeking a Technical Support specialist for the North Europe team, based in Barcelona. You will handle first-line support for clients, diagnosing issues and guiding users through the D-EDGE product suite. The role requires strong customer focus and cross-functional collaboration.

You will join a 10-person team and report to the Head of Technical Support for Italy and Central Europe. The position includes a weekend rotation and a fixed-term contract running through March 2027.

Formación

• Native or fluent in Spanish & English.
• Strong customer relationship skills.
• Excellent communication abilities.
• Ability to collaborate closely with others.
• Good multi-tasking skills.
• Technical expertise in common computer applications.
• Calm and effective under emergencies.

Responsabilidades

• Create / take ownership of cases in Salesforce.
• Investigate and resolve customer and internal issues promptly.
• Provide prompt, professional, customised assistance on D-EDGE products.
• Increase customer knowledge and autonomy with the products.
• Manage customer complaints regarding the tools suite.
• Diagnose product issues, explain solutions, and determine root causes.
• Escalate unresolved cases to Level 2 when needed.
• Train, mentor and shadow Junior colleagues.

Conocimientos

Spanish & English fluency

Customer relationship

Excellent communication

Team collaboration

Multi-tasking

Technical proficiency

Calm under pressure

Herramientas

Salesforce CRM

Excel

MS Word

Google Workspace

Descripción del empleo

D-EDGE is seeking a Technical Support specialist for the North Europe team, based in Barcelona. You will handle first-line support for clients, diagnosing issues and guiding users through the D-EDGE product suite. The role requires strong customer focus and cross-functional collaboration.

You will join a 10-person team and report to the Head of Technical Support for Italy and Central Europe. The position includes a weekend rotation and a fixed-term contract running through March 2027.