Bilingual Support & Insights Associate

Jobtailor; Madrid; Presencial; EUR 26.000 - 32.000; Jornada completa

Descripción de la vacante

Jobtailor, based in Madrid, is seeking an energetic bilingual customer support representative to handle inbound requests via email, phone and live chat. You will resolve a variety of issues, ensuring accurate tax return handling and maintaining strong relationships with accountant partners.

You will own cases, contribute to projects to improve processes and product, and analyze data to drive better service.

Formación

• Experience in customer service roles.
• Fluent in Spanish and English.
• Strong communication and empathy.
• Ability to manage multiple channels (email, phone, chat).
• Willingness to learn about our product.
• Detail-oriented with a problem-solving mindset.

Responsabilidades

• Provide inbound support via email, phone and live chat.
• Resolve a wide range of issues, including tax return guidance and accountant partnerships.
• Own customer problems and drive resolution.
• Contribute to projects to improve processes and product.
• Analyze data to improve service and offerings.

Conocimientos

Strong communication skills

Bilingual communication

Customer service experience

Problem solving

Attention to detail

Calm under pressure

Willingness to learn

Team player

Descripción del empleo

Jobtailor, based in Madrid, is seeking an energetic bilingual customer support representative to handle inbound requests via email, phone and live chat. You will resolve a variety of issues, ensuring accurate tax return handling and maintaining strong relationships with accountant partners.

You will own cases, contribute to projects to improve processes and product, and analyze data to drive better service.