Bilingual Customer Success Associate (German/English)

Digital Smile Design; Madrid; Híbrido; EUR 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Global environment

Tenure benefits

Remuneration scheme

Descripción de la vacante

Digital Smile Design (DSD) invites a Patient Management Associate to join our Customer Support team in Madrid. You will manage cases for the German-speaking DACH market and English-speaking doctors across Europe, ensuring clinical accuracy, proactive care, and a human touch throughout the lifecycle from request to delivery.

Responsibilities include case lifecycle management, documentation validation, and close collaboration with design, QC, and lab teams.

Formación

• German and English proficiency required.
• Experience in a Customer Success or similar role.
• Familiarity with digital workflows and cloud platforms a plus.

Responsabilidades

• Act as primary contact for DACH and European clinics via the portal.
• Manage case entries, statuses, and activations across internal systems.
• Validate clinical files (STLs, photos, CBCTs) for planning and lab readiness.
• Coordinate case planning limits and updates with design, QC, and lab teams.
• Perform billing & quotation triage, focusing on German requirements.

Conocimientos

German language

English language

Customer success

Communication

Organization

Multitasking

Asana

HubSpot

Medit

Herramientas

Asana

HubSpot

Descripción del empleo

Digital Smile Design (DSD) invites a Patient Management Associate to join our Customer Support team in Madrid. You will manage cases for the German-speaking DACH market and English-speaking doctors across Europe, ensuring clinical accuracy, proactive care, and a human touch throughout the lifecycle from request to delivery.

Responsibilities include case lifecycle management, documentation validation, and close collaboration with design, QC, and lab teams.