Bilingual Customer Care Specialist – Wellness Tech

bsport; Barcelona; Hybrid; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Remote day per week

International team

Job summary

bsport is seeking a customer support specialist to be the first point of contact, solving issues and guiding users to get maximum value from the platform. The role works across chat and email, collaborating with product and success teams to resolve inquiries efficiently and improve the help resources.

You will join an international team with a flexible hybrid setup, including one remote day per week, and a benefit package that supports health, wellbeing, and work-life balance.

Qualifications

• 1+ year in customer support, ideally in software.

Responsibilities

• Be the first point of contact on every conversation (chat and email).
• Resolve standard requests: passes, subscriptions, bookings, invoices to members, app how-to, payment status.
• Escalate complex cases to Level 2 with all required information.

Skills

Customer support

Clear communication

Empathy

Problem solving

Tools

Intercom

Job description

bsport is seeking a customer support specialist to be the first point of contact, solving issues and guiding users to get maximum value from the platform. The role works across chat and email, collaborating with product and success teams to resolve inquiries efficiently and improve the help resources.

You will join an international team with a flexible hybrid setup, including one remote day per week, and a benefit package that supports health, wellbeing, and work-life balance.